I can find the main problems in the Creature Care Animal Clinic as the failure to manage working hours as well as the medical inventory. I would suggest Dr. Barr
1.Instead of extending the working hours on Wednesdays Dr. Barr can choose to extend the working hours on Fridays as Fridays face more rush. As there is little demand on Wednesday evening, it will not affect the patients. When the working hours are extended on Fridays, the Saturdays also will see considerable reduction of patients and Dr. Barr would be able to manage the patient flow.
2. The Clinic should adopt a formal inventory management system to ensure proper utilization of medicines. They should adopt FIFO, First in First out Inventory management system which will ensure that medications do not cross the expiry date.
3. The Clinic should hire or arrange a staff to do the inventory management who can keep track of available medicines, ensure the minimum stock and order medicines analyzing the demand.
4. The situation shows that the office manager is not able to manage the daily operations or give necessary advice to Dr. Barr on how to handle the issues and hence it will be better to replace him and hire an efficient manager with good management skills.
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