Posted on by Judy

5. What suggestions would you make to Dr. Barr now? Show transcribed image text It has been three years since Dr. Julia Barr opened Crea- ture Care Animal Clinic, a suburban veterinary clinic. Dr. Barr thought that by now she would be enjoying having her own practice. She had spent many years in college and worked to save money in order to start a business. Instead, she felt overwhelmed with business problems that were facing the clinic. She thought to herself: “I don’t produce anything. I just provide a service doing something I enjoy. How can this be so complicated?” Company Backgroun Dr. Barr opened Creature Care Animal Clinic as a veteri- nary clinic specializing in the care of dogs and cats. The clinic was set to operate Monday through Friday during regular business hours, with half days on Saturday and extended hours on Wednesday evening. Dr. Barr hired another full-time veterinarian, Dr. Gene Yen, a staff of three nurses, an office manager, and an office assis- tant. Both doctors were to work during the week and rotate the shift for Wednesday evenings and Saturdays. A similar schedule was set up for the nurses. The office manager worked during regular business hours, and the assistant worked on Wednesday evenings and Sat- urdays. Dr. Barr set up this schedule based on a clinic she had observed as a resident and thought it sounded reasonable. Since the clinic was small, Dr. Barr did not have a formal system of inventory management. All physicians and nurses were allowed to place purchase orders based on need. Initially this system worked well, but after a few months problems started developing Prequenty https://d2vlcm61l7u1fs.cloudfront.net/media%2F5fa%2F5fa13e0b-f2ec-475c-ab9d-9359541660af%2Fphp7fQur4.png

I can find the main problems in the Creature Care Animal Clinic as the failure to manage working hours as well as the medical inventory. I would suggest Dr. Barr
1.Instead of extending the working hours on Wednesdays Dr. Barr can choose to extend the working hours on Fridays as Fridays face more rush. As there is little demand on Wednesday evening, it will not affect the patients. When the working hours are extended on Fridays, the Saturdays also will see considerable reduction of patients and Dr. Barr would be able to manage the patient flow.
2. The Clinic should adopt a formal inventory management system to ensure proper utilization of medicines. They should adopt FIFO, First in First out Inventory management system which will ensure that medications do not cross the expiry date.
3. The Clinic should hire or arrange a staff to do the inventory management who can keep track of available medicines, ensure the minimum stock and order medicines analyzing the demand.
4. The situation shows that the office manager is not able to manage the daily operations or give necessary advice to Dr. Barr on how to handle the issues and hence it will be better to replace him and hire an efficient manager with good management skills.
 
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