Think of a situation in your job, past or present, in which you need to communicate a negative message.
Develop a written script that states the message clearly.
Describe how you would present the negative message in person
Include the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect.
Select one of the scenarios based on your birth month from the embedded document (Scenarios for Crisis Communication.docx) and develop a crisis communication plan for that scenario. See Section 17.3 of your text to learn about the components of an effective crisis plan. When posting, briefly state the scenario and describe your crisis response plan.
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