Case Study: Managing Transformation at National Computer OperationsIn an essay respond to the following questions:1. Develop a step-by-step organizational diagnostic process that should serve as the foundation forlater productive change initiatives. Describe who should be involved in this effort and whatkinds of diagnostic tools should be utilized.2. Beyond the diagnostic process noted above, highlight the key steps in a subsequentimplementation plan and describe what specific kinds of problems might occur as this plan wasimplemented within the case context.DB 4.2 Personal Reflection:Imagine that you are a divisional manager in a multi-divisional health care organization sometime inyour future professional career. Your CEO has asked you to conduct a diagnostic process that deeplyprobes the reasons for poor customer service ratings your division has received from a recent customerservice audit. Think about your own specific personality and associated strengths and weaknesses as aleader and manager and answer the following question: What might I do in this situation that couldresult in less than optimal results from this diagnostic process that grows out of my own inevitableleadership weaknesses?Be honest…we all have weaknesses….
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