Posted on by Judy

CM 1010, Professional Communication-Unit VI- Rewrite the following negative message by using a positive approach. Explain your choice of words. We can’t refund your money for your LG4 phone. You should have been more careful and not dropped it in the water. The user’s manual clearly states that you must not immerse the phone in water.

Although we are grateful that you chose to be our esteemed customer of LG4, we regret to inform you that since the user’s manual emphasized that the LG4 phone is not a waterproof handset, we shall be unable to process your request of refund of your money as the handset got damaged due to the drop of your phone in water. Mobile phone is generally a delicate piece of gadget and hence it would have been more appreciable had a little more care been taken towards the same. Apologies for the inconvenience caused.
I first chose to be thankful to the customer for choosing our gadget because this customer also in a way gave us an opportunity to serve him in spite of him not being able to avail the full value of the product, although because of his own negligence. Hence, a positive start by appreciating the customer. Next, I chose to emphasize upon the user manual in a subtle way such that it does not cause an anger on the mind of the customer after we prompt the customer about his negligence in overlooking the cautionary words in the manual. I then attempted to reach out to the customer that it was his fault and not that of the Company that the phone got damaged due to its extreme contact with water. However, if the same is told in a more softer way, it would probably help the customer understand our point that we are liable towards the customer only in case of the manufacturing defects and not for the carelessness on the part of the customer. Finally, another attempt is made to conclude the message with confirming that we are apologetic as we shall not be able to honor the request.
 
“Looking for a Similar Assignment? Get Expert Help at an Amazing Discount!”

What Students Are Saying About Us

.......... Customer ID: 12*** | Rating: ⭐⭐⭐⭐⭐
"Honestly, I was afraid to send my paper to you, but splendidwritings.com proved they are a trustworthy service. My essay was done in less than a day, and I received a brilliant piece. I didn’t even believe it was my essay at first 🙂 Great job, thank you!"

.......... Customer ID: 14***| Rating: ⭐⭐⭐⭐⭐
"The company has some nice prices and good content. I ordered a term paper here and got a very good one. I'll keep ordering from this website."

"Order a Custom Paper on Similar Assignment! No Plagiarism! Enjoy 20% Discount"

Related posts:

  1. CM 1010, Professional Communication-You receive a claim from an irate customer who is asking for a refund. The customer uses inappropriate language in the claim. Explain how you would respond to the customer in writing. Explain your choice of words.
  2. The South Florida Water Management District (SFWMD) must develop a linear regression model that can be used to estimate the fresh water needs of various com- munities. SFWMD has collected data on 50 communities, noting each community’s population and total annual fresh water consumption. Using this data, you have calculated the following regression equation: Y = 200.12 + 24.9X where X is the population of the community and Y is the total annual fresh water consumption, in acre-feet. (An acre-foot is enough water to cover 1 acre, 1 foot deep.) a. Using this regression model for estimation, how much fresh water would a com- munity of 1,500 people consume each year? A community of 45,000? b. According to this regression model, each new person who moves to a community increases its annual fresh water consumption by how much? c. According to this regression model, if a town were abandoned, such that no one was living there for the entire year, what would the town’s fresh water consump- tion be? Is this possible
  3. Assignment Solution – Wrtg 393 instruction manual memo and instruction manual to go with it – EssayPaper.org
  4. 1. Does a moving average forecast become more or less responsive to changes in a data series when more data points are included in the average? 2. If a forecast is too high when compared to an actual outcome, will that forecast error be positive or negative? 3. Are quantitative forecasting models generally used for shorter-term or longer-term decision making when compared to qualitative approaches? 4. The South Florida Water Management District (SFWMD) must develop a linear regression model that can be used to estimate the fresh water needs of various com- munities. SFWMD has collected data on 50 communities, noting each community’s population and total annual fresh water consumption. Using this data, you have calculated the following regression equation: Y = 200.12 + 24.9X