The employees are paid more than average workers at Costco and this reflects in their attitude and customer service. It is a y issue business model which makes the employees loyal and increases their productivity. It is a unique way of engaging with the employees who then work effectively for fulfilling the goals of the organization and contribute towards profitability.
When the employee engagement is higher then there is bigger consumer engagement. Costco uses the strategy for attracting high skilled workers and the attributes become highly engaging.
Other companies can also use similar strategy and engage with the employees positively.
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