identify and describe services encounter where technology helps create and deliver the services in total or in part . What hard and soft technology must likely involve

Technology helps us in many ways in every walk of life. In business management, technology provides cost advantage, time saving, minimizes the risks and hazards, and provides innovative and creative deigns for product development. After analyzing the global business scenario, we can see that retailers like Amazon, Wal-Mart, Macdonald etc. are using many advanced technology to deliver best quality product and customer services. Amazon Go uses such a nice soft technology to make a new feeling in retail shopping. In banking, customers might get online banking which is the result of soft technology utilized by banks. The biometric machines might utilize to verify the genuine customers in banking as well as telecom sector. A company might utilize it to maintain attendance. Now soft and hard technologies are,
Soft one: Enterprise resource planning (ERP),
CRM, SAP, MRP etc. All software used for operational and functional purpose.
Hard one:
Radio detector machines, Computer machines, laptops, scanner and other output devices, machines and equipments utilizes in production, supply chain and logistics etc.
 
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