1. Plan ICT system changes1.1 Research and develop change procedures and conventions1.2 Develop ICT change management plan1.3 Identify key personnel responsible for change management policy and procedures1.4 Train staff and management in change management procedures and policies1.5 Evaluate current ICT system to determine changing user or business patterns1.6 Identify key personnel responsible for authorising and implementing change management plan2. Identify technology system change needs2.1 Determine current ICT benchmarks2.2 Compare identified needs against performance benchmarks to identify possible changes2.3 Assess proposed changes to determine impact2.4 Notify key personnel of necessary change3. Implement change 3.1 Plan change schedule3.2 Prioritise changes and allocate resources3.3 Implement change management plan and procedures3.4 Involve stakeholders in the implementation process3.5 Capture new performance benchmarks to measure changes3.6 Ensure appropriate liaison methods are used3.7 Identify training requirements3.8 Notify stakeholders of change4. Monitor and review implementation 4.1 Measure change performance against new benchmarks4.2 Submit performance results to stakeholders4.3 Obtain sign-off on changes4.4 Provide appropriate documentation and reporting
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