OPM 200 (Operations Management) Fall 2017 Student Name: Student ID DREXEL UNIVERSITY LeBow College of Business l. Which of the following statements gives the best definition of a supply chain? (A) Groups of resources and the different processes they perform. (B) A series of interrelated processes that produce a product or service (C) A set of suppliers that a firm uses to produce a product or service. (D) The collection of customers that exist for a firm’s products or services. (E) The synchronization of a firm’s processes with the processes of suppliers and customers. Imagine a luxury restaurant where reservations have to be made several weeks in advance. Which of the following competitive priorities is most likely to be an order winner for the restaurant? (B) Consistent quality (C) Delivery speed. (A) Low cost. (D) Customization. (E) Volume flexibility 3. A busy car repair shop also offers car washes to customers, f 40 hours/week and earn $12/hour. Total material cost (wa space) is $500 per week. If they r $12.95/car. Two employees wash cars: they each work ter, energy, soap, etc.) is $2/car. Overhead cost (equipment wash on average 180 cars per week, what’s the multifactor productivity for the operation? (A) 1.20 (B) 1.28 D) 1.74 (E) 1.88 4. If a service process has high ou tput and low customer contact, which of the following measures is also likely to be set at (C) Flow flexibility (A) Customization (D) Capital intensity (B) Resource flexibility (E) Process divergence What 5. A manufacturing firm wants to realize two main competitive priorities: delivery speed and product variety. would be the most appropriate production and inventory strategy? (C) Assemble-to-order (B) Make-to-order (E) Mass production. (A) Design-to-order (D) Make-to-stock 6. A job consists of three elements. Each element was repeatedly timed. The results are in the table on the right, along with the performance rating for each element. The job has an allowance of 20% of normal time. What is the standard time for the entire job? Element | Average Time(mins)–Rating | 2 0.90 (A) 6.79 mins. (B) 8.15 mins. (C) 9.78 mins. (D) 10.20 mins. (E) 11.16 mins 7. A production cell at the Autoliv plant in Utah is trying a new manufacturing process. The manager records the time needed for each output batch with the new process. Results are in the table on the right. If the learning rate is consistent, what’s best estimate of the time needed for the 7th batch? Time (mins 185.00 175.75 70.56 166.96 2 4 (A) 158 mins. (B) 159 mins. (C) 160 mins. (D) 161 mins. 8. A firm produces ordinary drinking glasses in boxes of 6 glasses and wine glasses in boxes of 12 glasses. The boxes glasses are sold to stores, not directly to retail customers. Consider the following information for each type of glass. Demand forecast (boxes/year) Batch size (boxes) Processing time (mins/glass) Setup time (hours/batch) 20 The firm’s capacity is already fixed: there are four machines. Every machine is capable of producing both typ glasses. The machines run 250 days per year, eight hours per day. What is the capacity cushion? (A) 79% (B) 30% (C) 20% (D) 15% (E) 9%