A.1. Prepare a poster that would be suitable for display in a waiting area or reception area community services organisation about establishing and maintaining relationships. In your poster/pamphlet you will need to discuss the following points:
a) Conducting interpersonal exchanges in a way which encourages, develops and maintains trust and goodwill
b) Recognising and respecting the various multi-faceted needs of individuals
c) Strategies for providing clear and current information about service delivery
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