· Explain how a project addresses and adds value to each of the four areas of an organizational balanced scorecard

· Explain how a project addresses and adds value to each of the four areas of an organizational balanced scorecard

Construct a draft proposal for your project, and integrate it with the organizational balanced scorecard model. There is no page limit for this assessment.

Note: Each assessment of your capstone project is built on the work you have completed in previous assessments. Therefore, you must complete the assessments in this course in the order in which they are presented.

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Writing a project proposal is an essential skill for leaders. Presenting a proposal to senior executives requires that you identify the problem, the value to the organization of solving the problem, the relevant aspects of the problem, and your recommendations for action. Your recommendations should be conveyed in a concise but thorough manner, retaining the essential information needed by the decision makers.

This assessment provides an opportunity for you to draft a proposal for your capstone project, which you will have to present to the prospective client.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

· Competency 1: Transformation: Facilitate a change process that effectively involves patients, communities, and professionals in the improvement and delivery of health care and wellness.

· Choose a framework appropriate for examining the type of data under investigation.

· Develop proposed structures for the visual display of summarized raw data.

· Competency 2: Execution: Translate strategy to develop and maintain optimal organizational performance in health care settings.

· Explain how a project addresses and adds value to each of the four areas of an organizational balanced scorecard.

· Combine clear, coherent, and original writing, in APA style, with relevant and credible evidence from the scholarly and professional literature.

Competency Map

Check Your ProgressUse this online tool to track your performance and progress through your course.

Required Resources

· Data Review Project Proposal Template [DOCX].

· Balanced Scorecard Example [DOCX].

This webpage resource provides information on the steps to creating a balanced scorecard.

· Balanced Scorecard Institute. (n.d.). Building and implementing a balanced scorecard: Nine steps to success. Retrieved from http://balancedscorecard.org/Resources/The-Nine-Steps-to-Success

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Suggested Resources

The resources provided here are suggested for your reading. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that the resources that you choose are appropriate, credible, and valid. The MHA-FP5020 Health Administration Capstone Library Guide can help direct your research.

Balanced Scorecard

The articles in this Balanced scorecard section provide useful and professionally relevant information about the balanced scorecard model which may help you in drafting your project proposal in this assessment.

· Behrouzi, F., Shaharoun, A. M., & Ma’aram, A. (2014). Applications of the balanced scorecard for strategic management and performance measurement in the health sector. Australian Health Review, 38(2), 208–217.

· Kaplan, R. S., & Norton D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.

· Kaplan, R. S., & Norton D. P. (1996). Using the balanced scorecard as a strategic management system. Harvard Business Review, 74(1), 75–85.

· Kaplan, R. S., & Norton, D. P. (2004). Measuring the strategic readiness of intangible assets. Harvard Business Review, 82(2), 52–63.

Project and Topic Examples

This article examines the role of IT with regard to patient flow in hospitals and the implications for efficiency and performance.

· Devaraj, S., Ow, T. T., & Kohli, R. (2013). Examining the impact of information technology and patient flow on healthcare performance: A theory of swift and even flow (TSEF) perspective. Journal of Operations Management, 31(4), 181–192.

This article defines how competent health care providers can improve health care communication, access, and outcomes, and also encourage patients to participate more fully in their own care.

· Brusin, J. H. (2012). How cultural competency can help reduce health disparities. Radiologic Technology, 84(2), 129–147.

This article aids providers in a better understanding of the patient’s perspective on health care quality within the context of data analytics.

· Russell, R. S., Johnson, D. M., & White, S. W. (2015). Patient perceptions of quality: Analyzing patient satisfaction surveys. International Journal of Operations & Production Management, 35(8), 1158–1181.

Performance Measurement

This article defines a framework in which information can be generated for use in reporting and informing the public about health care quality.

· van den Heuvel, J., Niemeijer, G. C., & Does, R. J. M. M. (2013). Measuring healthcare quality: The challenges. International Journal of Health Care Quality Assurance, 26(3), 269–278.

This article examines different types of organizational activities related to performance measurement and how they lead to improvements.

· Elg, M., Palmberg Broryd, K., & Kollberg, B. (2013). Performance measurement to drive improvements in healthcare practice. International Journal of Operations & Production Management, 33(11/12), 1623–1651.

Primary Research and Authoritative Sources

This Capella resource is helps to identify original research and contains links to different types of research.

· Primary Research.

This Capella resource contains information on finding peer-reviewed sources, improving your topic, acquiring research skills and evaluating source quality.

· Library Research and Information Literacy Skills.

Discusses advanced research techniques which will be helpful in finding and citing relevant, authoritative sources.??

· Bibliography Mining and Cited Reference Searching.

RefWorks is a Capella resource research management tool that helps you collect, organize, and store citations from library databases and other resources.

· RefWorks.

Writing Resources

These Capella resources will help to build your understanding of APA style.

· APA Module.

· APA Style and Format.

Discusses academic writing, the appropriate use of APA style, how to avoid plagiarism and provide appropriate credit to your sources.

· Academic Honesty & APA Style and Formatting.

· https://courserooma.capella.edu/images/ci/icons/generic_updown.gifAssessment Instructions

Note: This assessment incorporates and builds on the work you completed in Assessment 1.

Preparation

Expand upon your peer-reviewed or authoritative sources from Assessment 1 that substantiate your approach and method for the data review, such as accrediting body standards, accounting principles, federal laws, or Medicare conditions of participation.

Note: While an annotated bibliography is not a part of the graded assessment, you will need to integrate your sources into the proposal.

Review the balanced scorecard model. You will construct a balanced scorecard table in this assessment to convey the value of your project to the organization.

Requirements

Draft a proposal for your data review project. Use the Data Review Project Proposal Template, linked in the Resources of this unit.

Integrate faculty feedback on your proposal, prior to sharing it with the prospective client.

Supporting Evidence

Add a minimum of five relevant, authoritative sources, cited within the outline, different than the original citations from Assessment 1. Limit commercial website references to no more than two entries. Format your citations and references using APA style.

Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that your proposal addresses each point, at a minimum. You may also want to read the Data Review Project Proposal Scoring Guide to better understand how each criterion will be assessed.

· Choose a framework appropriate for examining the type of data under investigation. Look at the following for examples and explain the basis for your choice.

· For a compliance project, use the regulations.

· For an accrediting assessment, use the standards and site survey criteria.

· For the implementation of a new service line, consider using the balanced scorecard framework.

· Explain how a project addresses and adds value to each of the four areas of an organizational balanced scorecard. (The four areas being, business operations, finance, customer service, and organizational learning and growth.)

· Create a balanced scorecard table similar to the one presented in the Balanced Scorecard Example, linked in the Resources of this unit.

· Consider a strategic, systems perspective as you contemplate value to the organization and how the project aligns with the organizational mission, vision, and strategy.

· Find evidence to support your assertions and conclusions.

· Determine what additional information would strengthen your value proposition.

· Develop proposed structures (for example, pie chart, graph, spreadsheet, process map) for the visual display of summarized raw data.

· Reflect on what type of visual display structure will best fit your selected topic. Although you are just beginning to collect data, you will want to consider how to display it.

· Ensure that your data displays are clear and easily interpreted.

· Ensure that the proposed title includes the focus of the data, units of measurement, the organization’s name, and time frame.

· Combine clear, coherent, and original writing, in APA style, with relevant and credible evidence from the scholarly and professional literature.

· Apply correct APA formatting to your source citations.

· Consider how or why a particular piece of evidence supports your main points, claims, or conclusions.

· Make sure your supporting evidence is clear and explicit.