3. Employee capabilities, information system capabilities, andthe company’s “climate for action” are important factors ofthe:
A. employee perspective.
B. customer perspective.
C. internal business perspective.
D. learning and growth perspective.
6. Which of the following are examples of KPIs?
A. Average customer satisfaction ratings
B. Number of repeat customers
C. Sales revenue growth
D. All of the above are examples of KPIs
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