863 Pray with Me Sharon B. Buchbinder u are the Vice President of Nursing Services in a nondenominational commu- nity hospital, and you receive a complaint from a patient, who is a Wiccan. T patient and her primary care nurse, Penny Baker, were discussing her religious practices and how she prays, when another nurse, Ruth Goose, walked into the room, stated, “Thou shalt not suffer a witch amongst you,” and told Penny not to discuss the “satanic religion” with the patient any more. The patient demands an apology and threatens to go to the media. She feels she has been discriminated against because she is a Wiccan and that her patient care experience was poor during her hospitalization because of her spiritual beliefs. You convene a meeting Yo with Penny and her immediate supervisor, Ruth Goose. Ruth Goose is wearing a large gold cross on her neck. Penny wears no jewelry and is dressed in her blue scrubs. When you ask Penny what happened, Ruth answers for her. “She did the right thing. We don’t have to pray with witches. They worship Satan. It’s blasphemy. What’s next Human sacrifice?” Penny can’t get a word in edgewise. Ruth keeps repeating “Thou shalt not suffer a witch amongst you, it says so in Leviticus! What should you do?

Personal/ religious beliefs and healthcare are two distinct things independent of one another. There is no need of mixing these two issues. Even when the religious practices and beliefs are suppressed, the healthcare unit can deliver quality service to the individuals. From the case facts, it seems evident that the management of the unit is not taking adequate affirmative actions in order to suppress stereotypes. Note that there is no point in discussing religious practices with a patient for Penny. The relationship with the patient should strictly be professional and one of such professional conduct is to respect everyone’s beliefs. For that, there is no need to have equal belief.
Precisely, these are the things the divisional manager should communicate with his staffs including Penny and Ruth. He should make clear the vision and objective of the hospital with Ruth and remind him that equatable care must be provided to all the patients irrespective of their race, religion, or any protected class. Otherwise, the hospital may face severe liability with the discrimination claim. Presently, Ruth and Penny should be advised to meet and greet with this particular patient to beg a pardon and to close the case because f the patient somehow can link any fallacy in service with the difference in religious belief, the hospital may be in trouble. All communications with Ruth and Penny should be documented and recorded for future reference.
 
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