HRT 4760 Assignment 07

HRT 4760 Assignment 07

Supervision and Organization

This is one of a package of 15 different assignments that comprise the Elements of Service, which you will study this term. For this assignment, you will observe elements of service in almost any particular service establishment. A few examples of service establishments would include, but not be limited to these: Hotel, resort, private club, restaurant, airline, cruise line, grocery store, doctor’s office, coffee house, and scores of others. Your answers to this assignment will all focus on the particular service element that appears in the above template title (Supervision and Organization), which also corresponds to those listed in your textbook and Power Point slides.

Here is a list of the 15 Service Elements that I am asking for you to observe and, by answering a set of questions provided in each assignment, critically analyze. While the question templates all ask for you to answer the same questions, each assignment’s set of questions focuses on a different Service Element (15 in all):

01 Timeliness

02 Incremental Flow

03 Anticipation

04 Communication

05 Customer Feedback

06 Accommodation

07 Supervision and Organization

08 Body Language

09 Attitude: Tone of Voice

10 Tact

11 Attentiveness

12 Naming Names

13 Guidance

14 Selling Skills

15 Gracious Problem Solving

Here are a few tips for successfully completing the assignment:

· The most frequently asked question by students: “The templates all look the same. Won’t I just be writing a lot of repetitive answers?” Answer: The answer is, “No.” While there will be some repetition, each assignment has a separate title. Your answers to the particular assignment will all focus on the particular service element that appears in the template title, which corresponds to your textbook and your Power Point slides. For example, your first assignment is about Timeliness (and only about timeliness). Your second assignment is about Incremental Flow (and only about incremental flow). Your third assignment is about Anticipation (and only about anticipation).

· To prepare for this assignment: Read the text, review the Chapter Power Point Slides, and view the streaming chapter lecture.

· Enter your name in the block provided above.

· This is an individual and not a group-project-oriented class. To receive credit, each of you needs to do your own individual write-up for each assignment, make your own individual submittal, and learn and experience the 15 elements of service.

· Because many of the questions in this assignment build, use and refer to the same establishment throughout the assignment. So, if you are using Starbuck’s for this assignment, use this Starbuck’s for each of the questions in this assignment. (The examples in this assignment use different establishments to give you a variety of perspectives, but you should use the same establishment.)

· For subsequent assignments, you may change establishments or you may continue referring to the same establishment throughout all of these Service Element assignments. Whichever works better for you is okay. If you plan to use this course to give yourself practice for applying this package of Service Elemen