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You are in the Measure Phase of a project to reduce

1) You are in the Measure Phase of a project to reduce online shoe delivery time from store to customer. The company you work for uses both UPS and FedEX as their delivery service. Answer the questions below given the following data: Current mean delivery time = 5 days, standard deviation s = 1 day Historical minimum mean delivery time = 3 days 1000 orders shipped per day do not consider cycles or special causes Customer Specification = 8 days a) Determine Baseline, Entitlement, and Goal for the project. b) For the delivery process determine the minimum number of samples to be collected that accurately capture the baseline mean and standard deviation on a per day basis. c) Determine the Sigma level for this process. Comments? d) Determine the DPMO for this process. 2) As part of an improvement project you are required to measure the diameter of bolts taken from your company store, containing approximately 3000 bolts in total. Answer the following questions based on the data given in spreadsheet “Bolt Diameter”. a) Complete the following Mean Diameter = Median Diameter = Mode = Standard Deviation = b) Determine the Sigma Level for the shoulder bolts c) Determine DPMO d) Were enough samples collected in this study to accurately determine DPMO? e) What is your path forward in this project?

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