A nurse manager wants to change from a self-schedule system to a system where she personally schedules the nurse
shifts. She anticipates some resistance from the unit nurses.
Which role does emotional intelligence play in communicating change and leadership?
A) Those with high emotional intelligence are more effective on a team and more easily build rapport, helping ease transitions of change.
B) Leaders with low emotional intelligence do not allow their personal emotions to cloud their judgments, thereby leading more effectively.
C) When change is imminent, successful leaders notify employees in order of their emotional intelligence, starting with the highest.
D) Emotional intelligence relates to how one reacts to emotional outbursts by employees, and successful leaders mirror the emotions of others.
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