Create a 1-page UML-based universal data model of the CRM.
Provide a 1/2-page analysis or 2-minute audio narration of your model with the UML-based universal data model of the CRM. Use the software of your choice such as Sound Recorder, or Audacity to create your audio file and save as a MP3 or WAV.
Include the following in your analysis or narration:
Assets
Customer Satisfaction
Agreements
E-mail responses
Additional meta-data groups
Use the software of your choice; such as Microsoft® Visio®, Microsoft® PowerPoint®, or LucidChart, to save your model as a PDF for submission.
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