OPERATIONS MANAGEMENT INDIVIDUAL ASSIGNMENTOrder DescriptionAssignment Task:You must choose an organisation (for example a restaurant, bank, nightclub, pub,retailer, service-provider or manufacturer, hospital, school, doctors surgery) andproduce a report elaborating on the key strategic and operational issues faced by theoperations manager(s) in this particular organisation. As you are expected to collectprimary data from managers, employees and customers of the organisation, it makessense to select a company where you work, have worked or know people who workthere.The first part of the report should describe the organisation and define its serviceconcept or product delivery. It should describe the organisational context and identifythe customers and markets supplied by the operation. What service deliverysystem(s) or manufacturing process(es) does it use? What infrastructure does it useto manage these delivery systems? And how, together, do these support themarket(s) that it serves? A detailed and relevant description should be made of thevarious components and appropriate diagrams should be used to help explain this.The section should conclude by highlighting where a problem or an opportunity toimprove may lie.The second part of the report should analyse the problem or opportunity usingtheory, and develop appropriate recommendations to improve performance.Background/Context:The report should use the following structure:? An Executive Summary, no more than one page, which summarises the report,its main findings, and its conclusions.? A List of Contents including page numbers for easy reference? A description of the organisation and its business context which describesthe organisation and its context (i.e. market share, customers, competitors)? Operational analysis of the organisation which highlights where a problem or anopportunity to improve may lie13? Recommendations for the organisation including a cost benefit analysis,alternative recommendations, the “what”, “why” and “how”? References? Appendices? Note: The executive summary, references, tables, figures and appendices arenot included in the word count.
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