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Part One- Over 400 words- Use Word for Part One A hiring manager needs your advice and assistance in filling several
customer service representative positions. As a human resource
recruiter, you must sit down with the hiring manager and collect some
particular data for a job analysis, which you will use to create a
detailed job description to attract candidates who meet the job
requirements.Research and focus your discussion on the following: Discuss the importance of a job analysis.
Provide the steps to take in conducting a job analysis.
Explain 2–3 advantages and disadvantages to collecting data
(interview, observation, historical data, survey or questionnaire, focus
groups, or case studies) for the job analysis of a customer service
representative position. Part Two- Power Point In part one of this assignment, you were working with a
hiring manager to assist in collecting particular data for a job
analysis. You will now create a detailed job description to attract
qualified candidates for several customer service representative
positions. Research and create a PowerPoint presentation of at least 4
slides (with 200-250 words of speaker notes per slide) plus title and
reference slide that addresses the following:
Describe up to 10 bulleted details that should be found in a customer service representative job description.
What level of education and experience should be necessary for a customer service representative, and why?
What level of knowledge of the industry should the customer service representative have, and why?
How and why are the job description functions, education,
experience, and knowledge so important in attracting qualified
candidates for possible interviews?
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