Looks Can Be Deceiving: An Analysis of Appearance and its Effect on Organizational Hiring Practices
Theory/Topic
This analysis will focus on organizational culture and how it affects the hiring process from the perspective of human resources professionals and potential candidates. Whether we are interviewing for a position with a new company or interviewing for a promotion, organizational has an impact on how the rite/ceremony will unfold. Whether you realize it or not, successfully passing an interview is a rite of passage which places you into a new position. Organizational culture can have a great bearing on not only how the interview unfolds but its results as well. In this analysis we will explore how organizations control culture and how it may impact the hiring process. In addition, we will discuss viable options in which organizations can drive cultural diversity and change.
Rationale
I have heard people say numerous times, that the first impression is a lasting impression which means we should always put our best foot forward. In this day and age, many applicants are nothing more than a piece of paper – their resume. For some human resources professionals, an applicant’s resume is an adequate depiction of what kind of employee the candidate may be. But that is not always the case. I have heard that some applicants may be disqualified just because their resume does not contain prominent keywords that parsing software that many companies use to sort through resumes. Sometimes your resume may not even make it to the desk of the hiring manager because of this. I have also heard that individuals who have names that are not so common, may find it beneficial to use their middle name or a preferred name. Why? Because their name doesn’t sound professional. Is that fair? Not at all. Then there are those who do not make it to interviews because of their personal social media. It’s no secret that companies will look at your social media profile to determine who you are. But think about it, is that really an accurate depiction? Just because you may like to share yourself partying or hanging out in your free time, that does not indicate that you are not a professional who can get their work done. But let’s say your resume made it pass the software, you have a “professional” name, your social media cleared and you managed to get an interview. Your interview goes great, but you don’t get the job even though you may be well qualified. Why? It could’ve been your physical appearance, whether it is your skin color, hair style, fashion sense, etc. As crazy as this may sound, this is really how the organization hiring process operates. These are just some of the ways organizational culture impact the hiring process and through this case study, we will discover how things came to be this way.
Potential Roadblocks
A potential roadblock that I may encounter is Mr. Bailey may not be able to disclose certain information due to the amount of confidentiality and discretion required for his position.
Expert(s)
· RaShaun Bailey, Senior Manager of Human Resources for the Alpharetta Contact Center at Verizon
· As the Senior Manager of Human Resources for the Alpharetta Contact Center supporting nearly 800 employees, RaShaun leads a team of HR Professionals that provide consultative and strategic support in the areas of employee relation, performance management, benefits and salary administration, training and employee development. RaShaun began his career with Verizon in 2007. Throughout his career, he has worked in leadership roles in the Business and Government Customer Operations Center, Customer Care Center of Excellence, Talent Acquisition, and as an HR Business Partner for the former Southeast Market supporting Retail Sales. RaShaun earned his Master of Science degree in Human Resource Management from Troy University. He is a member of SHRM (Society of Human Resource Management) and has experience supporting HR teams in the hospitality and entertainment industries.
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