Identify a situation where you, as a manager or employee, acted as an internal change agent for your organization, group, team, etc. An internal change agent is someone who is is employed by the organization verses someone who is an external change agent serving as a professional consultant.
As an internal change agent, which organizational development strategies or techniques did you use? How effective were you in bringing about the change? Is there anything that you would do differently if given the same opportunity in the future?
Example:
I feel like my full time job in my unit is an internal change agent. Most times, the approaches I am required to use structural approaches to change. I’d imagine the military is like the civilian sector in many ways, especially in the way of policy and structure. For us, policy has a tendency to change slowly, whereas organizational changes can happen very quickly. Each unit I have integrated into, I have tried to make an impact on. Most times, that is reflected in a change of some sort to (hopefully) improve a process.
When I was stationed overseas, I was attached to a plans section for the installation I was assigned to. In this role, I coordinated all of the standard operating procedures and guidance for many different agencies assigned to the base. We had an office of 6-8 personnel (depending on time of year), and I was in charge of 4. My section, the plans section, was the busiest by far. The term “busiest” is relative, as there wasn’t much work to be done. Of the 4 employees I supervised, 2 of them were gainfully employed. There was a section that neighbored ours that handled dispute resolution and inspection type situations. They had a total of two personnel assigned, and they were swamped… All day, every day.
Within my 2nd month, I approached my boss and asked what we could do to change our structure. He was very guarded about his personnel, and didn’t think I should be recommending things being so new. He was actually right. I needed to slow down, and integrate more into the unit before I started making drastic suggestions. Eventually, we got to a point that we could move personnel, but because we took time and did it methodically, we moved them to the right spots and lightened the workload for another department. In the future, I would have been more patient, and given a lot more thought to an organizational change. There can be 2nd and 3rd order effects that are often overlooked if not considered critically in the moment.
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