Analysis of Management Style and Communication Style
You are the manager of a small team of software developers located in San Francisco with counterparts in India. The India employees report to a local manager in Delhi with whom you work closely. You received word from your India counterpart that a new employee on the San Francisco team has been rude and disrespectful to one of the Delhi employees. You want to better understand the situation before taking next steps.
You decide to assess the situation starting with a communication focus.
Create a management report to contain the following:
- Identify six to eight variables that influence effective interpersonal communication and that are pertinent to the scenario; explain these variables in the context of principles, theories, and the employees’ environments.
- Consider the roles that CQ competency and individual management and communication styles have on interpersonal communication.
- Decide on four next steps to address the Delhi manager’s concerns
Fast forward this scenario two weeks later. Your investigation revealed that, indeed, the San Francisco employee exhibited inappropriate behavior and communication with another employee.
- Prepare a written communication to the San Francisco employee in the form of a reprimand and place the written reprimand in an appendix to the report.
Your paper should be 6 pages long plus one appendix and conform to APA format. Include 6 scholarly references in addition to the course textbook and required or recommended reading.
Hussain, M., Tabussam, R., & Yousuf, M. (2017). Effect of professional knowledge and feedback communication skills among teachers and students at college level. Bulletin of Education and Research, 39(2), Bulletin of Education and Research, Dec 2017, Vol.39(2).
Roebuck, D. B, Bell, R. L., Raina, R., & Lee, C.E. (2016). Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia. International Journal of Business Communication, 53(4), 485–518.
Topal Z, Demir Samurcu N, Taskiran S, Tufan AE, & Semerci B. (2018). Social communication disorder: A narrative review on current insights. Neuropsychiatric Disease and Treatment, 2039-2046.
Gorawara-Bhat, R., Hafskjold, L., Gulbrandsen, P., & Eide, H. (2017). Exploring physicians’ verbal and nonverbal responses to cues/concerns: Learning from incongruent communication. Patient Education and Counseling, 100(11), 1979-1989.
Vickery, A. (2018). “Listening enables me to connect with others”: Exploring college students’ (mediated) listening metaphors. International Journal of Listening, 32(2), 69-84.
Bedwell, W. L., Fiore, S. M., & Salas, E. (2014). Developing the future workforce: An approach for integration of interpersonal skills into the MBA classroom. Academy of Management Learning & Education, 13(92), 171-186.
Holladay, S. J. (2016). Interpersonal communication. In C. E. Carroll (Ed.), The SAGE encyclopedia of corporate reputation. Thousand Oaks: SAGE Publishing.
Knapp, M., & Hall, J. (2009). Nonverbal communication in human interaction (7th ed.). Boston, MA: Wadsworth Cengage Learning.
Robertson, E. (2005). Placing leaders at the heart of organizational communication. Strategic Communication Management, 9(5), 34-37.
Roebuck, D. B, Bell, R. L., Raina, R., & Lee, C. E. (2016). Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia. International Journal of Business Communication, 53(4), 485–518.
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