As a beginning social worker, you need to know how to listen effectively and develop rapport with a client. This assignment will help you develop this skill.
Directions: Access the “The First Interview” video in the Topic 1 folder in MindTap and the assigned readings for Topic 1. Answer the following questions after you watch the video. Cite two to three sources to defend your answers using in-text citations:
1. Describe the role of the case manager in this case. (50-75 words)
2. What kind(s) of assessment did the case manager use? (50-75 words)
3. Describe what kind of listening the case manager used. What type of questioning did she use? Explain whether this type of questioning was effective or not. (75-100 words)
4. Explain whether the case manager displayed empathy or compassion. Why is it important to display empathy or compassion when working with a client/consumer? (75-100 words)
5. Explain if the case manager developed a rapport with the client or not. Explain if the case manager’s behavior was effective or not. Provide some constructive criticism of the case manager. (100-150 words)
References
Turn in to the assignment folder by the end of Topic 1.
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