Task Description Chris and Richard’s Legal support (CRLS) Chris is a retired High court judge, who has received an award for providing free legal support to the local community. His son Richard, who graduated in Law from Melbourne, supports his father in providing legal advice to the financially disadvantaged people. Most of the costs associated with the administration of services are met by the donations made by the local donors. Through word of mouth, many people from Melbourne, Sydney and Brisbane cities who couldn’t afford paid legal services offered by the other law firms started contacting them for legal advice. To meet the overwhelming demand and offer free legal advice in 3 metropolitan cities, Chris and Richard recruited a total of 30 Lawyers and 18 administration staff, who are willing to offer their voluntary services to the needy. After learning about their services, one of the anonymous donors came forward to donate $100,000 towards management of these services and promised at least $25,000 each year for the next 10 years. CRLS currently has a total of 50 volunteers (including Chris and Richard) in 3 branch offices and the details relating to services offered are recorded manually in books. Chris and Richard are struggling to maintain books up to date. All this time, they didn’t think about using information systems because of the costs involved in purchasing and implementing computerised systems. Recently they have attended a seminar about ERP systems for Small to Medium Sized Enterprises (SMEs), which explained the benefits businesses can reap with ERP systems. Chris and Richard are keen to use the technology and implement an ERP system with the help of an expert to record their client’ details, services they offered, etc. They are planning to utilise the donations to adopt an ERP system. They believe that a computerised system will not only help them to record the transactions easily but also help them to generate reports to understand which Lawyers have offered services to clients each month, peak/off-peak times, list of pending cases, list of clients and their contact details, etc. However, they are not sure whether they will achieve the same benefits as SMEs. An inspired CQUniversity IT graduate Michael, specialising in Enterprise systems, wanted to support them by studying the possibilities of adopting an ERP system at CRLS. He believes that a Cloud based ERP system will help CRLS to record the details of available Lawyers, their advice to Clients and Cases that were handled by these Lawyers in different Courts which were heard by different Judges. Hence, they would like to explore the benefits and challenges associated with Cloud based ERP systems. In his first meeting, Richard has been informed that CRLS wishes to record the details of Lawyers including their names, address, bar council(s) they are registered to and their areas of specialisation. Each Lawyer is registered with at least one bar council and may be registered with multiple bar councils. Many of them specialise in multiple areas such as criminal cases, traffic infringements, etc. Usually clients who wish to utilise these free services make an appointment with one of the lawyers and provide them with case details. Sometimes clients may have more than one case and may have more than one lawyer assigned for that case. Similarly each lawyer may handle more than one case. At the first appointment, Lawyers will assign an ID to each case they handle, indicate the area and record a brief description. Once the documentation is prepared, this case will be filed in (or assigned to) one of the courts which will be heard by the judge. If the case is filed in one particular court for hearing, then it will be heard by that court only unless the case is withdrawn. As there are several courts, it is necessary to record court details such as CourtID, Name, City, State and Postcode. Each court will have one or more judges and they belong to one and only one court at any given time. Each of these judges is identified with their ID and Name. Michael feels that storing Judges’ experience would also be helpful. Although Micheal has prepared his report for CRLS, he would like to compare this with yours to make improvements. It is your turn to prepare a report detailing the benefits and challenges associated with Cloud based ERP systems. Your Task: For this assessment, you will develop a report for CRLS, which includes: An argument to persuade management that an ERP (cloud based) is required, An abridged feasibility analysis, Issues that may arise due to incomplete elicitation of requirements and misalignment between the business processes and organisational strategy Risks associated with BPR and ERP customisation Current business processes Proposed changes to the business processes Persuade management that an ERP is required. Your argument should consider at least: The reason for organisational change, Alignment of an ERP with the organisation’s goals. Benefits and limitations of cloud based ERPs in the context of this organisation, and The organisational commitment, especially from management, for this organisation. Remember that there is no right answer or recommendation. Successful arguments can be made for many options. Your task is to present a persuasive and argumentative piece of writing in report form. From your research and discussions in the report, you are expected to draw and justify your own conclusions. For this assignment, you are required to use academic literature to support and illustrate your report. It is important that you look at how issues and potential problems inter-relate and explain the linkages in order to present the risks/issues. It is up to you to explain and justify why the risks/issues you identify may be a problem. Use literature to develop your recommendations for strategies or actions that can avoid or mitigate the risks. Be aware that it may not be possible to avoid or mitigate all risks. Your audience are non-technical. However, you can assume your readers are intelligent people who understand business arguments. Remember that there is no single right answer that will address all risks and recommendations. It is your choice to nominate which of the risks you believe are the most critical and up to you to select the most appropriate mitigation strategies for your recommendations. You will be assessed on your ability to persuade the reader, so it is essential that you develop factual and logical arguments in your risk and recommendation justifications. Hints: Your report should include Executive summary, Table of contents, Introduction, Discussion, Conclusion and recommendations. You must use trade and academic literature to inform and support your report. A minimum of 10 references (sources published 2012 or later) are required, at least 5 of which must be from academic sources (journal, conference or edited book chapter papers). Failure to include these will result in a deduction of marks. What you should submit: You may work alone or in self-selected groups. You are required to submit your report as a Microsoft Word document.
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