Posted on by Judy

Discuss the technique of virtual queues to manage online waiting. What impact could this technique have on customer satisfaction?

Explanation:
Virtual Queues –
Virtual Queue techniques let you wait in line at queue without waiting physically you just have to feed information in kiosk or online software it will automatically assign you specific executive for your queries or solution and will summoned you on specific time at counter or desk. This technique save you from standing in line and you can do what you want do meanwhile. This can be used in bank and for long time been used in call center where you assigned an executive when there is available executive.
– Since the introduction of virtual queuing system at different store and banks there has been positive reaction from public Disney World has this virtual queue system in it and it allow customer do they favorite activity while be in queue for another activity, due to this process there has been increase in rush of customer since they don’t have to wait in queue and can do desired activity meanwhile wait virtually in queue.
 
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