GLOBAL BUSINESS
Third Edition
Mike W. Peng, Ph.D. Jindal Chair of Global Business Strategy
Executive Director, Center for Global Business Jindal School of Management University of Texas at Dallas
Fellow, Academy of International Business
Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States
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To Agnes, Grace, and James
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Preface ix
About the Author xix
Part 1 Laying Foundations 1
Chapter 1: Globalizing Business 2
Chapter 2: Understanding Formal Institutions: Politics, Laws, and Economics 32
Chapter 3: Emphasizing Informal Institutions: Cultures, Ethics, and Norms 62
Chapter 4: Leveraging Resources and Capabilities 92
PengAtlas 1 118
Integrative Cases 124
Part 2 Acquiring Tools 139
Chapter 5: Trading Internationally 140
Chapter 6: Investing Abroad Directly 174
Chapter 7: Dealing With Foreign Exchange 204
Chapter 8: Capitalizing on Global and Regional Integration 232
PengAtlas 2 264
Integrative Cases 270
Part 3 Strategizing around the Globe 285
Chapter 9: Growing and Internationalizing the Entrepreneurial Firm 286
Chapter 10: Entering Foreign Markets 310
Chapter 11: Managing Global Competitive Dynamics 336
Chapter 12: Making Alliances and Acquisitions Work 364
Chapter 13: Strategizing, Structuring, and Learning around the World 394
PengAtlas 3 424
Integrative Cases 428
Part 4 Building Functional Excellence 465
Chapter 14: Competing on Marketing and Supply Chain Management 466
Chapter 15: Managing Human Resources Globally 492
Brief Contents
iv
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Brief Contents v
Chapter 16: Financing and Governing the Corporation Globally 522
Chapter 17: Managing Corporate Social Responsibility Globally 552
PengAtlas 4 578
Integrative Cases 582
Glossary 598
Name Index 607
Organization Index 617
Subject Index 621
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Preface ix
About the Author xix
Part 1 Laying Foundations 1
Chapter 1: Globalizing Business 2
What Is Global Business? 4
Why Study Global Business? 10
A Unified Framework 14
What Is Globalization? 18
Global Business and Globalization at a Crossroads 21
Organization of the Book 25
Chapter 2: Understanding Formal Institutions: Politics, Laws, and Economics 32
Understanding Institutions 35
What Do Institutions Do? 36
An Institution-Based View of Global Business 38
Political Systems 40
Legal Systems 43
Economic Systems 47
Debates and Extensions 48
Management Savvy 54
Chapter 3: Emphasizing Informal Institutions: Cultures, Ethics, and Norms 62
Where Do Informal Institutions Come From? 64
Culture 65
Cultural Differences 70
Ethics 78
Norms and Ethical Challenges 80
Debates and Extensions 81
Management Savvy 84
Chapter 4: Leveraging Resources and Capabilities 92
Understanding Resources and Capabilities 94
Resources, Capabilities, and the Value Chain 96
From SWOT to VRIO 100
Debates and Extensions 104
Management Savvy 109
Part 1 Integrative Cases 124
1.1 Coca-Cola in Africa 124
1.2 Whose Law Is Bigger: Arbitrating Government-Firm Disputes in the EU 126
1.3 Fighting Counterfeit Motion Pictures 128
1.4 Brazil’s Embraer: From State-Owned Enterprise to Global Leader 131
1.5 Microsoft in China 136
Part 2 Acquiring Tools 139
Chapter 5: Trading Internationally 140
Why Do Nations Trade? 143
Theories of International Trade 145
Realities of International Trade 158
Debates and Extensions 163
Management Savvy 166
Chapter 6: Investing Abroad Directly 174
Understanding the FDI Vocabulary 176
Why Do Firms Become MNEs by Engaging in FDI? 180
Realities of FDI 186
How MNEs and Host Governments Bargain 190
Debates and Extensions 192
Management Savvy 195
Chapter 7: Dealing with Foreign Exchange 204
What Determines Foreign Exchange Rates? 206
Evolution of the International Monetary System 214
Strategic Responses to Foreign Exchange Movements 218
Debates and Extensions 221
Management Savvy 225
Table of Contents
vi
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Chapter 11: Managing Global Competitive Dynamics 336
Competition, Cooperation, and Collusion 339
Institutions Governing Domestic and International Competition 343
Resources Influencing Competitive Dynamics 346
Attacks, Counterattacks, and Signaling 350
Local Firms versus Multinational Enterprises 351
Debates and Extensions 352
Management Savvy 356
Chapter 12: Making Alliances and Acquisitions Work 364
Defining Alliances and Acquisitions 367
Institutions, Resources, Alliances, and Acquisitions 368
Formation of Alliances 374
Evolution and Dissolution of Alliances 376
Performance of Alliances 378
Motives for Acquisitions 379
Performance of Acquisitions 383
Debates and Extensions 384
Management Savvy 386
Chapter 13: Strategizing, Structuring, and Learning around the World 394
Multinational Strategies and Structures 396
How Institutions and Resources Affect Multinational Strategies, Structures, and Learning 404
Worldwide Learning, Innovation, and Knowledge Management 408
Debates and Extensions 412
Management Savvy 415
Part 3 Integrative Cases 428
3.1 Wikimart: Building a Russian Version of Amazon 428
3.2 Private Military Companies 431
3.3 Amazon, Bookoff, and the Japanese Bookselling Industry 435
3.4 Huawei’s Intellectual Property War 438
3.5 Is A Diamond (Cartel) Forever? 446
3.6 The TNK-BP Joint Venture 452
Chapter 8: Capitalizing on Global and Regional Integration 232
Global Economic Integration 234
Organizing World Trade 237
Regional Economic Integration 240
Regional Economic Integration in Europe 242
Regional Economic Integration in the Americas 248
Regional Economic Integration in the Asia Pacific 250
Regional Economic Integration in Africa 252
Debates and Extensions 253
Management Savvy 256
Part 2 Integrative Cases 270
2.1 Canada and the United States Fight Over Pigs 270
2.2 Foreign Direct Investment in the Indian Retail Industry 272
2.3 The Fate of Opel 274
2.4 Jobek do Brasil’s Foreign Exchange Challenges 276
2.5 The EU–Korea Free Trade Agreement 279
Part 3 Strategizing around the Globe 285
Chapter 9: Growing and Internationalizing the Entrepreneurial Firm 286
Entrepreneurship and Entrepreneurial Firms 289
Institutions, Resources, and Entrepreneurship 289
Growing the Entrepreneurial Firm 293
Internationalizing the Entrepreneurial Firm 298
Debates and Extensions 301
Management Savvy 303
Chapter 10: Entering Foreign Markets 310
Overcoming the Liability of Foreignness 312
Where to Enter? 315
When to Enter? 318
How to Enter? 320
Debates and Extensions 326
Management Savvy 329
Contents vii
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3.7 Geely’s Acquisition of Volvo 455
3.8 Hilton Welcomes Chinese Travelers at Home and Abroad 459
Part 4 Building Functional Excellence 465
Chapter 14: Competing on Marketing and Supply Chain Management 466
Three of the Four Ps in Marketing 468
From Distribution Channel to Supply Chain Management 474
The Triple As in Supply Chain Management 475
How Institutions and Resources Affect Marketing and Supply Chain Management 478
Debates and Extensions 481
Management Savvy 483
Chapter 15: Managing Human Resources Globally 492
Staffing 495
Training and Development 500
Compensation and Performance Appraisal 502
Labor Relations 505
Institutions, Resources, and Human Resource Management 506
Debates and Extensions 511
Management Savvy 513
Chapter 16: Financing and Governing the Corporation Globally 522
Financing Decisions 525
Owners 526
Managers 528
Board of Directors 532
Governance Mechanisms as a Package 534
A Global Perspective 536
Institutions, Resources, and Corporate Finance and Governance 538
Debates and Extensions 543
Management Savvy 544
Chapter 17: Managing Corporate Social Responsibility Globally 552
A Stakeholder View of the Firm 555
Institutions, Resources, and Corporate Social Responsibility 561
Debates and Extensions 568
Management Savvy 569
Part 4 Integrative Cases 582
4.1 ESET: From a “Living-Room” Firm to a Global Player in the Antivirus Software Industry 582
4.2 Dallas Versus Delhi 586
4.3 Microfinance: Macro Success or Global Mess? 587
4.4 Sino Iron: Engaging Stakeholders in Australia 589
4.5 Foxconn 595
Glossary 598
Name Index 607
Organization Index 617
Subject Index 621
viii Contents
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Preface
The first two editions of Global Business aspired to set a new standard for interna- tional business (IB) textbooks. Based on the enthusiastic support from students and instructors in Australia, Brazil, Britain, Canada, China, Egypt, France, Hong Kong, India, Indonesia, Ireland, Israel, Lithuania, Malaysia, Puerto Rico, Russia, Slovenia, South Africa, South Korea, Taiwan, Thailand, and the United States, the first two editions achieved unprecedented success. A Chinese translation is now available and a European adaptation (coauthored with Klaus Meyer) has been suc- cessfully launched. In short, Global Business is global.
The third edition aspires to do even better. It continues the market-winning framework centered on one big question and two core perspectives pioneered in the first edition, and has been thoroughly updated to capture the rapidly moving research and events of the past few years. Written for undergraduate and MBA students around the world, the third edition will continue to make IB teaching and learning more (1) engaging, (2) comprehensive, (3) fun, and (4) relevant.
More Engaging As an innovation in IB textbooks, a unified framework integrates all chapters. Given the wide range of topics in IB, most textbooks present the discipline in a fashion that “Today is Tuesday, it must be Luxembourg.” Very rarely do authors address: “Why Luxembourg today?” More important, why IB? What is the big ques- tion in IB? Our unified framework suggests that the discipline can be united by one big question and two core perspectives. The big question is: What deter- mines the success and failure of firms around the globe? To address this question, Global Business introduces two core perspectives, (1) the institution-based view and (2) the resource-based view, in all chapters. It is this relentless focus on our big question and core perspectives that enables this book to engage a variety of IB topics in an integrated fashion. This provides unparalleled continuity in the learning process.
Global Business further engages readers through an evidence-based approach. I have endeavored to draw on the latest research rather than the latest fads. As an active researcher myself, I have developed the unified framework not because it just popped up in my head when I wrote the book. Rather, this is an extension of my own research that consistently takes on the big question and leverages the two core perspectives.1
1 For the big question, see M. W. Peng, 2004, Identifying the big question in international business research, Journal of International Business Studies, 35: 99–108. For the institution-based view, see M. W. Peng, S. L. Sun, B. Pinkham, & H. Chen, 2009, The institution-based view as a third leg for a strategy tripod, Academy of Management Perspectives, 23(3): 63–81; M. W. Peng, D. Wang, & Y. Jiang, 2008, An institution-based view of international business strategy: A focus on emerging economies, Journal of International Business Studies, 39: 920–936. For the resource-based view, see M. W. Peng, 2001, The resource-based view and international business, Journal of Management, 27: 803–829.
ix
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x Preface
Another vehicle to engage students is debates. Most textbooks present knowledge “as is” and ignore debates. But obviously our field has no shortage of debates. It is the responsibility of textbook authors to engage students by introducing cutting- edge debates. Thus, I have written a beefy “Debates and Extensions” section for every chapter.
Finally, this book engages students by packing rigor with accessibility. There is no “dumbing down.” No other competing IB textbook exposes students to an article on how to save Europe by the Managing Director of the International Monetary Fund (In Focus 8.1), a commentary on China’s ten years in the World Trade Organization by the US Ambassador to China (Emerging Markets 8.1), and a Harvard Business Review article on China’s outward foreign direct investment (authored by me—Emerging Markets 6.1). These are not excerpts but full-blown, original articles—the first in an IB (and, in fact, in any management) textbook. These highly readable short pieces directly give students a flavor of the original insights.
More Comprehensive Global Business offers the most comprehensive and innovative coverage of IB topics available on the market. Unique chapters not found in other IB textbooks are:
Chapter 9 on entrepreneurship and small firms’ internationalization. Chapter 11 on global competitive dynamics. Chapter 16 on corporate finance and governance. Chapter 17 on corporate social responsibility (in addition to one full-blown
chapter on ethics, cultures, and norms, Chapter 3). Half of Chapter 12 (alliances and acquisitions) deals with the inadequately
covered topic of acquisitions. Approximately 70% of market entries based on foreign direct investment (FDI) around the world use acquisitions. Yet, none of the other IB textbooks has a chapter on acquisitions—clearly, a missing gap.
The most comprehensive topical coverage is made possible by drawing on the latest and most comprehensive range of the research literature. Specifically, I have accelerated my own research, publishing a total of 30 articles since 2010 after I finished the second edition.2 I have drawn on such latest research to inject cutting- edge thinking into the third edition.
In addition, I have also endeavored to consult numerous specialty journals. For example, the trade and finance chapters (Chapters 5–7) draw on the American Eco- nomic Review, Journal of Economic Literature, and Quarterly Journal of Economics. The entrepreneurship chapter (Chapter 9) consults with the Journal of Business Venturing and Entrepreneurship Theory and Practice. The marketing and supply chain chapter (Chapter 14) draws heavily from the Journal of Marketing, Journal of International Mar- keting, and Journal of Operations Management. The corporate finance and governance chapter (Chapter 16) is visibly guided by research published in the Journal of Finance and Journal of Financial Economics.
The end result is the unparalleled, most comprehensive set of evidence-based insights on the IB market. While citing every article is not possible, I am confident
2 All my articles are listed at www.mikepeng.com and www.utdallas.edu/~mikepeng. Go to “Journal Articles.”
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Preface xi
that I have left no major streams of research untouched. Feel free to check the Name Index to verify this claim.
Finally, the third edition of Global Business continues to have a global set of cases contributed by scholars around the world—an innovation on the IB market. Virtually all other IB textbooks have cases written by book authors. In comparison, this book has been blessed by a global community of case contributors who are based in Austria, Brazil, China, France, Germany, Hong Kong, India, and the United States. Many are experts who are located in, or are from, the countries in which the cases take place. For example, we now have a Brazil case penned by a Brazil-based author (see the Integrative Case on Jobek do Brasil), and two China cases written by China-based authors (see the Integrative Cases on Geely’s acquisition of Volvo and Sino Iron in Australia). This edition also features a Russia case contributed by the world’s top two leading experts on Russian management (see the Integrative Case on Wikimart). The end result is an unparalleled, diverse collection of case materials that will significantly enhance IB teaching and learning around the world.
More Fun If you fear that this book must be very boring because it draws so heavily on cur- rent research, you are wrong. I have used a clear, engaging, conversational style to tell the “story.” Relative to rival books, my chapters are generally more lively and shorter. Some reviewers have commented that reading Global Business is like read- ing a “good magazine.” A large number of interesting anecdotes have been woven into the text. In addition to examples from the business world, non-traditional (“outside-the-box”) examples range from ancient Chinese military writings to mu- tually assured destruction (MAD) strategy during the Cold War, from Shakespeare’s The Merchant of Venice to Tolstoy’s Anna Karenina. Popular movies such as A Few Good Men, Devil’s Advocate, and Legally Blonde are also featured. In addition, numerous Opening Cases, Closing Cases, and In Focus boxes spice up the book. Check out the following fun-filled features:
Partying in Saudi Arabia (Chapter 3 Opening Case) Adding value to the dirtiest job online (In Focus 4.2) Why are US exports so competitive? (Chapter 5 Opening Case) A sticky business in Singapore (In Focus 5.1) Cry for me, Argentina (Chapter 6 Closing Case) The Greek tragedy (Chapter 8 Closing Case) The world’s best place to make Viagra (In Focus 10.1) A fox in the hen house (In Focus 11.2) Brazil’s Whopper deal (Emerging Markets 12.2) Mickey goes to Shanghai (Chapter 13 Opening Case) Wolf wars (Chapter 17 Closing Case) Milton Friedman goes global (Emerging Markets 17.1)
There is one Video Case from BBC News to support every chapter. While vir- tually all competing books have some videos, none has a video package that is so integrated with the learning objectives of every chapter.
Finally, as a new feature introduced since the second edition, PengAtlas allows you to conduct IB research using informative maps and other geographic and cultural literacy tools to enhance your learning.
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xii Preface
More Relevant So what? Chapters in most textbooks leave students to figure out the crucial “So what?” question for themselves. In contrast, I conclude every chapter with an action-packed section titled “Management Savvy.” Each section has at least one table (or one teachable slide) that clearly summarizes the key learning points from a practical standpoint. No other competing IB book is so savvy and so relevant.
Further, ethics is a theme that cuts through the book, with at least one “Ethical Dilemma” feature and a series of Critical Discussion Questions on ethics in each chapter. Finally, many chapters offer career advice for students. For example:
Chapter 1 In Focus 1.3 directly addresses a question many students would ask: What language and what fields should I study?
Chapter 4 develops a resource-based view of the individual—that is, about you, the student. The upshot? You want to make yourself into an “untouch- able” who adds valuable, rare, and hard-to-imitate capabilities indispensable to an organization. In other words, you want to make sure your job cannot be outsourced.
Chapter 15 offers tips on how to strategically and proactively invest in your career now—as a student—for future international career opportunities.
What’s New in the Third Edition? Most importantly, the third edition has (1) highlighted the executive voice by draw- ing more heavily from CEOs and other business leaders, (2) dedicated more space to emerging economies, and (3) enhanced the quantity and variety of cases.
First, since Global Business aims to train a new generation of global business lead- ers, the third edition has featured more extensive quotes and perspectives from global business leaders. These are longer and more visibly prominent break-out quotes—not merely single quotes typically embedded (or “buried”) in paragraphs. In Chapter 1 alone, you will enjoy such insightful quotes from (1) GE’s current chairman and CEO and (2) GE’s former chairman and CEO. In later chapters, the following global business leaders will share their thoughts with you:
Applied Materials’ human resource executive Argentina’s president Bayer North America’s CEO Dow Chemical’s CEO IBM’s CEO IBM’s chief procurement officer IMF’s managing director—a full article TNK-BP’s chairman and CEO and Alfa Group’s founder US Ambassador to China—a full article US Secretary of Justice (representing the Department of Justice’s challenge of AT&T’s proposed merger with T- Mobile) US Secretary of Treasury (on the US-China Strategic and Economic Dialogue) Whole Foods’ co-founder and CEO WTO’s director-general
Second, this edition builds on Global Business’s previous strengths by more prom- inently highlighting global business challenges in and out of emerging economies. This is both a reflection of the global realities in which emerging economies have
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Preface xiii
played a more prominent role and a reflection of my own strong research interest in emerging economies. Specifically, in the third edition, (1) a new Emerging Markets in- chapter feature is launched in every chapter, and (2) 18 out of 23 (78%) of the longer Integrative Cases deal with emerging economies (including one case on Central and Eastern Europe, two cases each on Africa, Brazil, Russia, and India, and six on China).
Third, in response to students’ and professors’ enthusiasm about the wide- ranging and globally relevant cases in previous editions, the third edition has fur- ther enhanced the quantity and variety of cases. The number of Integrative Cases has increased from 15 to 23—a 53% increase. The variety has also been enhanced not only in terms of the geographic diversity noted above, but also in terms of the mix of longer cases and shorter cases. In addition, I have pushed myself to partici- pate more actively in case writing. Therefore, I am very proud to report that of the 23 Integrative Cases in the third edition, I personally wrote 10 (43%). This com- pares very favorably to the one Integrative Case out of a total of 15 that I personally authored in the second edition (representing a mere 7%).
Of course, in addition to these new features, every chapter has been thoroughly updated. Of the 23 Integrative Cases, 19 (83%) are new to this edition. PengAtlas maps have also been updated to capture the latest statistics.
The new BBC News Video Cases provide current, real-world examples of key course topics. The set covers such diverse countries as Brazil, China, Cuba, Dubai, India, Thailand, and Uruguay, and features a broad array of industries from high- tech manufacturing to goat farming.
Support Materials A full set of supplements is available for students and adopting instructors, all de- signed to facilitate ease of learning, teaching, and testing.
Global Business CourseMate. Cengage Learning’s Global Business CourseMate brings course concepts to life with interactive learning, study, and exam prepara- tion tools that support the printed textbook. Through this website, available for an additional fee, students will have access to their own set of PowerPoint® slides, flashcards, and games, as well as the Learning Objectives and Glossary for quick reviews. A set of auto-gradable, interactive quizzes (prepared by Timothy R. Muth of Florida Institute of Technology) will allow students to instantly gauge their comprehension of the material. The quizzes are all tagged to the book’s Learn- ing Objectives, Bloom’s taxonomy, and national standards. Finally, Global Business CourseMate includes interactive maps that delve more deeply into key concepts presented in the book.
Product Support Website. The flashcards, Learning Objectives, and Glossary are available for quick reference on our complimentary student product support website.
Webtutor on BlackBoard® and Webtutor on WebCT.™ Available on two differ- ent platforms, Global Business Webtutor enhances students’ understanding of the material by featuring the Opening Cases and Video Cases, as well as the Glossary, study flashcards, and interactive maps that delve more deeply into key concepts presented in the book.
CengageNOW™ Course Management System. Designed by instructors for instructors, CengageNOW™ mirrors the natural teaching workflow with an
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xiv Preface
easy-to-use online suite of services and resources, all in one program. With this system, instructors can easily plan their courses, manage student assignments, automatically grade, teach with dynamic technology, and assess student progress with pre- and post-tests tagged to course outcomes and national standards. For students, study tools include flashcards, PowerPoint® slides, media quizzes, guided cases, and a set of quizzes based on interactive maps that enhance comprehen- sion of the material and develop cultural and geographic literacy. Diagnostic tools create a personalized study plan for each student that focuses their study efforts. CengageNOW™ operates seamlessly with WebCT™, Blackboard®, and other course management tools.
Global Economic Watch. Cengage Learning’s Global Economic Watch helps instructors bring these pivotal current events into the classroom through a powerful, continuously updated online suite of content, discussion forums, testing tools, and more. The Watch, a first-of-its-kind resource, stimulates discussion and understanding of the global downturn with easily integrated teaching solutions:
A thorough overview and timeline of events leading up to the global economic crisis are included in the ebook module, Impact of the Global Economic Crisis on Small Business
A content-rich blog of breaking news, expert analysis, and commentary— updated multiple times daily—plus links to many other blogs
A powerful real-time database of hundreds of relevant and vetted journal, newspaper, and periodical articles, videos, and podcasts—updated four times every day
Discussion and testing content, PowerPoint® slides on key topics, sample syllabi, and other teaching resources
History is happening now, so bring it into the classroom with The Watch at www.cengage.com/thewatch.
Instructor’s Resource CD (IRCD). Instructors will find all of the teaching resources they need to plan, teach, grade, and assess student understanding and progress at their fingertips with this all-in-one resource for Global Business. The IRCD contains:
Instructor’s Manual—This valuable, time-saving Instructor’s Manual in- cludes comprehensive resources to streamline course preparation, including teaching suggestions, lecture notes, answers to all chapter questions, and Integrative Case discussion guides. Also included are discussion guidelines and answers for the Video Cases, prepared by Carol Decker.
Test Bank—The Global Business Test Bank in ExamView® software allows instructors to create customized texts by choosing from 35 True/False, 35 Multiple Choice, and at least 8 short answer/essay questions for each of the 17 chapters. Ranging in difficulty, all questions have been tagged to the text’s Learning Objectives, Bloom’s taxonomy, and other national standards to ensure that students are meeting the course criteria.
PowerPoint® Slides—This comprehensive set of more than 250 Powerpoint® slides will assist instructors in the presentation of the chapter material, en- abling students to synthesize key global concepts.
Global Business DVD. Perhaps one of the most exciting and compelling bonus features of this program, these 17 short and powerful video clips, produced by BBC
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Preface xv
News, provide current and relevant real-world examples. The set covers such di- verse countries as Brazil, China, Cuba, Dubai, India, Thailand, and Uruguay, and features a broad array of industries from high-tech manufacturing to goat farming.
Instructor Product Support Website. For those instructors who prefer to access supplements online, the Instructor’s Manual, PowerPoint® slides, and Test Bank are also available through the instructor’s product support website.
Acknowledgments As Global Business launches its third edition, I first want to thank all the customers— professors, instructors, and students around the world who have made the book’s success possible. A special thank-you goes to my friend and colleague, Klaus Meyer (China Europe International Business School), who spearheaded the develop- ment of International Business, which was tailored for European (or, more broadly, European, Middle Eastern, and African [EMEA]) students. Klaus has made Global Business more global.
At UT Dallas, I thank my colleagues Dan Bochsler, Larry Chasteen, Tev Dalgic, Van Dam, Greg Dess, Dave Ford, Richard Harrison, Maria Hasenhuttl, Charlie Hazzard, Marilyn Kaplan, Seung-Hyun Lee, Elizabeth Lim, John Lin, Livia Markóczy, Joe Picken, Roberto Ragozzino, Orlando Richard, Jane Salk, Mary Vice, Eric Tsang, and Habte Woldu, as well as the supportive leadership team—Hasan Pirkul (dean), Varghese Jacob (associate dean), and Greg Dess (area coordinator). I also thank my two PhD students, Brian Pinkham (now at Texas Christian University) and Steve Sauerwald, for their research assistance. Three PhD students (Canan Mutlu, Brian Pinkham, and Weichieh Su) and five MBA students (Simon Ebenezer, Matthew Lafever, Katie Metzler, Katie Ryan, and Chris Spartz) authored excellent case materials.
At South-Western Cengage Learning, I thank the “Peng team:” Erin Joyner, Publisher; Michele Rhoades, Senior Acquisitions Editor; Jennifer King, Developmen- tal Editor; Emily Nesheim and Tamborah Moore, Senior Content Project Managers; Jonathan Monahan, Marketing Manager; Stacy Shirley, Senior Art Director; and Tamara Grega, Editorial Assistant.
In the academic community, I thank Ben Kedia (University of Memphis) for inviting me to conduct faculty training workshops in Memphis every year since 1999, and Michael Pustay (Texas A&M University) for co-teaching these workshops with me—widely known as the “M&M Show” in the IB field. Discussions with over 200 colleagues who came to these faculty workshops over the last decade have helped shape this book into a better product. I also appreciate the meticulous and excellent comments from the reviewers:
Nadeem M. Firoz (Montclair State University) Andrew Fleck (Fox Valley Technical College) Anna Helm (George Washington University) P. Michael McLain (Hampton University) Mark Quinn (Xavier University of Louisiana) Al Saber (Friends University) Sudhir Sachdev (Farmingdale State College)
Continued thanks to the reviewers of the previous editions:
Syed Ahmed (Cameron University) Richard Ajayi (University of Central Florida, Orlando)
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xvi Preface
Basil Al-Hashimi (Mesa Community College) Verl Anderson (Dixie State College of Utah) Peter L. Banfe (Ohio Northern University) Lawrence A. Beer (Arizona State University) Tefvik Dalgic (University of Texas at Dallas) Tim R. Davis (Cleveland State University) George DeFeis (Monroe College, Bronx) Ping Deng (Maryville University) Norb Elbert (Eastern Kentucky University) Joe Horton (University of Central Arkansas) Samira Hussein (Johnson County Community College) Ann L. Langlois (Palm Beach Atlantic University) Lianlian Lin (California State Polytechnic University, Pomona, California) Ted London (University of Michigan) Martin Meznar (Arizona State University, West) Dilip Mirchandani (Rowan University) Timothy R. Muth (Florida Institute of Technology) Don A. Okhomina (Fayetteville State University) William Piper (Alcorn State University) Charles A. Rarick (Barry University) Tom Roehl (Western Washington University) Bala Subramanian (Morgan State University) Gladys Torres-Baumgarten (Kean University) Susan Trussler (University of Scranton) William R. Wilkerson (University of Virginia) Attila Yaprak (Wayne State University)
In addition, I thank many colleagues who provided informal feedback to me on the book. Space constraints here force me to only acknowledge colleagues who wrote me since the second edition, since colleagues who wrote me earlier were thanked in earlier editions.
Paul Beamish (University of Western Ontario, Canada) Santanu Borah (University of North Alabama, USA) Thierry Brusselle (Chaffey Community College, USA) Lauren Carey (University of Miami, USA) Ping Deng (Maryville University, USA) Todd Fitzgerald (Saint Joseph’s University, USA) Dennis Garvis (Washington and Lee University, USA) John Gerace (Chestnut Hill College, USA) Mike Geringer (Ohio University, USA) C. Gopinath (Suffolk University, USA) Charlie Hazzard (University of Texas at Dallas, USA) Chad Hilton (University of Alabama, USA) Anisul Islam (University of Houston, USA) Basil Janavaras (Minnesota State University, USA) Marshall Shibing Jiang (Brock University, Canada) Somnath Lahiri (Illinois State University, USA) Ann Langlois (Palm Beach Atlantic University, USA) Lianlian Lin (California State Polytechnic University, USA) Dong Liu (Georgia Institute of Technology, USA)
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Preface xvii
David Liu (George Fox University, USA) Ted London (University of Michigan, USA) Charles Mambula (Langston University, USA) Daniel McCarthy (Northeastern University, USA) Hemant Merchant (Florida Atlantic University, USA) Debmalya Mukherjee (University of Akron, USA) Asmat Nizam (Universiti Utara, Malaysia) Kenny Oh (University of Missouri at St. Louis, USA) Eydis Olsen (Drexel University, USA) Sheila Puffer (Northeastern University, USA) Gongming Qian (Chinese University of Hong Kong, China) David Reid (Seattle University, USA) Surekha Rao (Indiana University Northwest, USA) Al Rosenbloom (Dominican University, USA) Anne Smith (University of Tennessee, USA) Clyde Stoltenberg (Wichita State University, USA) Steve Strombeck (Azusa Pacific University, USA) Sunny Li Sun (University of Missouri at Kansas City, USA) Qingjiu (Tom) Tao (James Madison University, USA) Vas Taras (University of North Carolina at Greensboro, USA) Rajaram Veliyath (Kennesaw State University, USA) Jose Vargas-Hernandez (Universidad de Guadalajara, Mexico) Loren Vickery (Western Oregon University, USA) George White (Old Dominion University, USA) Habte Woldu (University of Texas at Dallas, USA) Richard Young (Minnesota State University, USA) Wu Zhan (University of Sydney, Australia)
I also want to thank three very special colleagues: Liu Yi (Shanghai Jiaotong University), Xie En, and Wang Longwei (Xi’an Jiaotong University) in China. They loved the book so much that they were willing to endure the pain of translating it into Chinese. Their hard work has enabled Global Business to reach wider audiences globally. For the third edition, 28 colleagues graciously contributed cases:
Christoph Barmeyer (Passau University, Germany) Dirk Michael Boehe (Insper Institute of Education and Research, Brazil) Charles Byles (Virginia Commonwealth University, USA) Peggy Chaudhry (Villanova University, USA) Jessica Chelekis (University of Southern Denmark, Denmark) Yuan Yi Chen (Hong Kong Baptist University, China) Zhu Chen (PFC Energy, Beijing, China) Simon Ebenezer (University of Texas at Dallas, USA) Juan España (National University, USA) Steven Globerman (Western Washington University, USA) Matthew Lafever (University of Texas at Dallas, USA) Ulrike Mayrhoder (University Lyon 3, France) Daniel McCarthy (Northeastern University, USA) Katie Metzler (University of Texas at Dallas, USA) Klaus Meyer (China Europe International Business School, China) Susan Mudambi (Temple University, USA) Canan Mutlu (University of Texas at Dallas, USA)
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xviii Preface
Brian Pinkham (Texas Christian University, USA) Sheila Puffer (Northeastern University, USA) Katie Ryan (University of Texas at Dallas, USA) Arnold Schuh (Vienna University of Economics and Business, Austria) Chris Spartz (University of Texas at Dallas, USA) Charles Stevens (University of Wyoming, USA) Weichieh Su (University of Texas at Dallas, USA) Sunny Li Sun (University of Missouri at Kansas City, USA) Michael Young (Hong Kong Baptist University, China) Yanli Zhang (Montclair State University, USA) Alan Zimmerman (City University of New York, USA)
In addition, the work of the following prominent authors was reprinted to grace the pages of this book:
Rohit Deshpande (Harvard Business School) and Anjali Raina (HBS India Research Center, India)—coauthor of “The Ordinary Heroes of the Taj” Mikhail Fridman (TNK-BP and Alfa Group, Russia)—chairman and CEO of TNK-BP and founder of Alfa Group Vijay Govindarajan and Chris Trimble (Dartmouth College)—coauthor of Reverse Innovation Christine Lagarde (International Monetary Fund)—Managing Director of the IMF Gary Locke (US Embassy, Beijing, China)—US Ambassador to China Michael Porter (Harvard Business School) and Mark Kramer (FSG)—coauthor of “Creating Shared Value” Jack Welch and Suzy Welch (BusinessWeek)—Jack is the retired chairman and CEO of GE and Suzy is a former editor of Harvard Business Review
Last, but by no means least, I thank my wife Agnes, my daughter Grace, and my son James—to whom this book is dedicated. I have named Agnes CEO, CFO, CIO, CTO, and CPO for our family, the last of which is coined by me, which stands for “chief parenting officer.” When the first edition was conceived, Grace was three, and James one. When the second edition came out, Grace declared a career inter- est in being a rock star, and James a race car driver. Now my ten-year-old Grace, already a voracious reader and writer, can help me edit, and my eight-year-old James can help me enter grades. Grace is writing and editing her 17th short story, called My Magic Life, and James is very interested in creating Lego models. For now, Grace wants to be a lawyer, and James a banker. As a third-generation professor in my family, I can’t help but wonder whether one (or both) of them will become a fourth-generation professor. To all of you, my thanks and my love.
MWP
December 1, 2012
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
About the Author
Mike W. Peng is the Jindal Chair of Global Business Strategy at the Jindal School of Management, University of Texas at Dallas, a National Science Foundation CAREER Award winner, and a Fellow of the Academy of International Business. He is also Executive Director of the Center for Global Business, which he founded. At UT Dallas, he has been the number-one contributor to the 45 top journals tracked by Financial Times, which has ranked UT Dallas as a top-20 school in research world- wide and its MBA and EMBA programs increasingly in the top tier.
Professor Peng holds a bachelor’s degree from Winona State University, Minnesota, and a PhD degree from the University of Washington, Seattle. Between 2005 and 2011, he was the first Provost’s Distinguished Professor at UT Dallas, a chair position that was created to attract him to join the faculty. He had previously been an associate professor (with tenure) at the Ohio State University. Prior to that, he had served on the faculty at the Chinese University of Hong Kong and the University of Hawaii. He has taught in five states in the United States (Hawaii, Ohio, Tennessee, Texas, and Washington) as well as China, Hong Kong, and Vietnam. He has also held visiting or courtesy appointments in Australia, Britain, China, Denmark, Hong Kong, and the United States. In addition to these countries, he has presented papers in Austria, Brazil, France, Germany, Japan, Macau, Puerto Rico, Singapore, South Korea, Switzerland, and Taiwan.
Professor Peng is one of the most prolific and most influential scholars in inter- national business (IB). During the decade 1996–2006, he was the top-seven con- tributor to IB’s number-one premier outlet: Journal of International Business Studies. His research is also among some of the most widely cited—both the United Nations and the World Bank have cited his work. A Journal of Management article found him to be among the top 65 most widely cited management scholars, and an Academy of Management Perspectives study found him to be the fourth most influential manage- ment scholar both inside and outside of academia (measured by academic citations and non-edu Google webpages) among professors who obtained their PhD since 1991. Overall, Professor Peng has published over 100 articles in leading journals, over 30 pieces in non-refereed outlets, and five books. Since the launch of Global Business’s second edition, he has published not only in top IB journals, such as the Academy of Management Journal, Journal of International Business Studies, Journal of World Business, and Strategic Management Journal, but also in leading outlets in op- erations ( Journal of Operations Management), entrepreneurship ( Journal of Business Venturing and Entrepreneurship Theory and Practice), and human resources (Interna- tional Journal of Human Resource Management).
Professor Peng’s market leading textbooks, Global Business, Global Strategy, and GLOBAL, are studied in over 30 countries and have been translated into Chinese, Spanish, and Portuguese. A European adaptation, International Business (with Klaus Meyer), has been successfully launched.
Professor Peng is active in leadership positions. He has served on the edito- rial boards of AMJ, AMR, JIBS, JMS, JWB, and SMJ, and guest-edited a special
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o f
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en g
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xx About the Author
issue for the JMS. At the Academy of International Business (AIB), he co-chaired the AIB/JIBS Frontiers Conference in San Diego (2006), guest-edited a JIBS special issue (2010), chaired the Emerging and Transition Economies track for the Nagoya conference (2011), and chaired the Richard Farmer Best Disserta- tion Award Committee for the Washington conference (2012). In 2012, he was elected to be a Fellow of the AIB, joining a distinguished group of about 80 senior scholars who made most significant contributions to IB. At the Strategic Manage- ment Society (SMS), he was elected to chair the Global Strategy Interest Group. He also co-chaired the SMS Special Conference on China in Shanghai (2007). He served one term as Editor-in-Chief of the Asia Pacific Journal of Management. During his editorial tenure, he managed the doubling of submission numbers and the successful bid to enter the Social Sciences Citation Index (SSCI), which reported APJM’s first citation impact to be 3.36 and rated it as the top 18 among 140 management journals for 2010.
Professor Peng is also an active consultant, trainer, and keynote speaker. He has provided on-the-job training to over 300 professors. He has consulted and been a keynote speaker for multinational enterprises (such as AstraZeneca, Berlitz, KOSTA, Nationwide, SAFRAN, and Texas Instruments), non-profit organiza- tions (such as Greater Dallas Asian American Chamber of Commerce and World Affairs Council of Dallas-Fort Worth), educational and funding organizations (such as Harvard University Kennedy School of Government, Hong Kong Research Grants Council, National Science Foundation of the United States, Social Sciences and Humanities Research Council of Canada, and the University of Memphis), and national and international organizations (such as the US-China Business Council, US Navy, and World Bank).
Professor Peng has attracted close to $1 million in external funding. His hon- ors include a National Science Foundation CAREER Grant, a US Small Business Administration Best Paper Award, a (lifetime) Distinguished Scholar Award from the Southwestern Academy of Management, and a (lifetime) Scholarly Contribu- tion Award from the International Association for Chinese Management Research. He has been quoted in The Economist, Newsweek, Dallas Morning News, Smart Business Dallas, Atlanta Journal-Constitution, The Exporter Magazine, The World Journal, Business Times (Singapore), Sing Tao Daily (Vancouver), and Brasil Econômico (São Paulo), and on the Voice of America.
Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Laying Foundations
Chapters 1 Globalizing Business
2 Understanding Formal Institutions: Politics, Laws, and Economics
3 Emphasizing Informal Institutions: Cultures, Ethics, and Norms
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