You are required to: a) read several scholarly articles on CSFs affecting ITIL (a prominent IT governance framework) implementation in organisations, b) find two case organisations that reported successful ITIL implementation, and c) perform a number of tasks relating to comparison of CSFs among organisations and with the existing IT governance literature. Drawing on your general understanding (developed from attending FIT3136 unit and reading relevant articles on IT governance identified at your own initiative), prepare a report (in MS-word) and oral presentation slide (Powerpoint) by performing the following tasks:Task 1 (2 x 10 = 20 marks)Drawing on a review of the existing IT governance literature, identify and briefly describe ten critical success factors (CSFs) that are known to affect the successful implementation of ITIL in organisations.Suggested length: Maximum 3 pagesTask 2 (3×5 + 3×5 = 30 marks)Drawing on the existing empirical literature on IT governance, identify two case organisations that have reported implementing an ITIL (either Version 2 or version 3) initiative. For each organisation, discuss how THREE CSFs have contributed to the successful implementation of ITIL initiative.Suggested length: Maximum 3 pageTask 3 (10 marks)Compare the CSFs that affected ITIL implementation of those two case organisations (identified in Task 2). In doing so, identify the common factors and non-common (i.e. case-organisation specific) factors. Present your insightful reflections based on a comparative analysis of the CSFs.Suggested length: Maximum 1 pageTask 4 (10 marks)Are the CSFs identified from the case organisations (in Task 2) in line with the CSFs identified from the existing IT governance literature (in Task 1)? Discuss.Suggested length: Maximum 1 pageTask 5: References (10 marks)Include at least ten references and cite them in the body of your assignment report and add full references in the bibliography (use Harvard style).Task 6: Oral Presentation (20 marks)The key ideas included in the assignment report are to be presented using powerpoint slides in tutorial rooms. Allocated time for presentation should not exceed 5 minutes. This will be held at tutorial rooms (from Week 7 to Week10).
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