We need a Crisis management scene for below story. and it should go like this -Case -Effect on our company -Crisis plan -how we respond to public -Press release So basically, one of our employees in IT department has abused the system and has used a customer’s credit card for online shopping. He has gotten access to his/her credit card because while paying online you have enter your credit card details and the secret 3 digit number that is at the back of the card. Therefore, he had access to it and abused it for buying something online. However, our company has been notified by the customer about this and has the organization has immediately taken action by publishing a press release apologizing and ensuring the customers that it would never happen again. In addition we have also handed over to abuser to Dubai police.
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