Process chain network is the method that is used to understand the service flow from first leg to the completion staze. process chain network is a way to analyse service delivery process.
The three main process chain network process region are direct interaction, surrogate interaction, and independent processing.
Direct interaction and surrogate interaction regions in process chain network digram are important in service design as direct interaction PCN analysis are those steps that involved in the interaction between the participants. Under surrogate interaction one participant is acting on another participant resources.
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