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Your operational department encounters production defect at the rate of three defects per 1,000 lines of code. During a vendor meeting, you come across another company that is of the same size of yours and in the same industry. This company’s production defect is two defects per 1,000 lines of code. How is the other company’s operation department operating? Is it better than your company (please answer how and why you feel this is occurring). How would use bench marking assist with the production defects? Ensure the response focuses on bench marking of quality metrics.
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