Task:
– Provide an overview of your workplace and a description of the operational procedure you will monitor, analyse and review and outline the reasons which indicated to you that a review would be necessary (for example complaints from customers about prolonged waiting periods
for check-in; prolonged waiting periods for food in the restaurant; frequent errors in reconciliations at the end of the shift in front office or similar).
o Establishment / Organisation. o Task Procedure performed in the Organisation selected; o Date.
– Explain in details all tasks which are part of the procedure you observe
– Identify any shortfalls or underperformances of the tasks or processes previously mentioned and document these in detail. What were the issues and what were the potential reasons for these?
– Develop a strategy that can be implemented to overcome the shortfalls you have identified and explain how each step of the strategy will be implemented to ensure it will be successful
– Provide an overview of the potential cost factors for your suggested procedures including physical and human resource aspects as relevant
– In brief provide a critical reflection (conclusion) on your project: Given what you have observed, analysed in terms of resources required and the potential outcomes from the strategy you have developed, how viable is your strategy in terms of investment required by the organisation? Would there be a more cost-effective option?
Marking Guide
Report 2 Comments
0 1 2 3
BSBMGT517 Manage operational plan
Report is professionally presented – (Cover page / Table of contents / Introduction / Body / Conclusion / References)
Workplace overview in detail provided (Introduction).
Description of the operational procedure provided.
Tasks which are part of the procedure explained in detail.
Strategy that can be implemented to overcome the shortfalls developed.
Potential costs for Human Resources provided and analysed.
Potential costs for Physical Resources provided and analysed.
Conclusion including a critical reflection of the report.
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