1. Discuss how the network design of ABC can be both a source of competitive advantage and a major operational weakness.
2. Prepare and present a statement of work (SOW) for this courier service tender.
3. From the perspective of a company bidding for this courier service tender, what questions would you ask ABC?
SECTION TWO – PLANNING
4. Develop a methodology for tender response evaluation. Which key criteria will you employ to assess the response by various bidders?
5. From the perspective of a company bidding for this courier services tender, how would you position your tender response? How could you add extra value for this customer if successful in winning the contract?
6. What KPIs should ABC implement with its new courier services providers?
SECTION THREE – MANAGEMENT
7. Discuss what other locations are available to ABC to resolve the challenges they are facing. In your answer you should consider solutions based on integration options, technology, network optimization and so on.
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