Question1. Assignment 4: HR Training ClassImagine that you are a member of the HR department of a small retail company and upper managementhas asked you to create a new employee customer service training class for all new employees.Write a paper in which you:1. Justify the use of a needs assessment of your company’s proposed employee customerservice training, stressing five (5) ways in which such an assessment would expose anyexisting performance deficiencies.2. Develop a customer service training implementation plan and determine the method oftraining (i.e., presentation, discussion, case study, discovery, role play, simulation,modeling, or on-the-job training).3. Justify why you selected the training method that you did.4. Propose two (2) ways to motivate an employee who has no interest in attending atraining class.5. Develop a survey to collect feedback from the employees who attend the training.6. Use at least three (3) quality academic resources in this assignment. Note: Wikipediaand other Websites do not qualify as academic resources.Your assignment must follow these formatting requirements:1. Be typed, double spaced, using Times New Roman font (size 12), with one-inch marginson all sides; citations and references must follow APA or school-specific format. Checkwith your professor for any additional instructions.2. Include a cover page containing the title of the assignment, the student’s name, theprofessor’s name, the course title, and the date. The cover page and the reference pageare not included in the required assignment page length.The specific course learning outcomes associated with this assignment are:3. Design job and task analyses that align with the overall HRM strategy.4. Design training and development systems to improve employee performance.5. Use technology and information resources to research issues in strategic humanresource development.6. Write clearly and concisely about strategic human resource development using properwriting mechanics. Grading for this assignment will be based on answer quality, logic / organization of the paper, andlanguage and writing skills, using the following rubric.Points: 200 Assignment 4: HR Training ClassUnacceptable Fair Proficient Exemplary Below 70% F 70-79% C 80-89% B 90-100% A Did not submit orincompletelyjustified the use of aneeds assessmentof your company’sproposed employeecustomer servicetraining, stressingfive (5) ways inwhich such anassessment wouldexpose any existingperformancedeficiencies. Partially justified theuse of a needsassessment of yourcompany’sproposed employeecustomer servicetraining, stressingfive (5) ways inwhich such anassessment wouldexpose any existingperformancedeficiencies. Satisfactorilyjustified the use of aneeds assessmentof your company’sproposed employeecustomer servicetraining, stressingfive (5) ways inwhich such anassessment wouldexpose any existingperformancedeficiencies. Thoroughly justifiedthe use of a needsassessment of yourcompany’sproposed employeecustomer servicetraining, stressingfive (5) ways inwhich such anassessment wouldexpose any existingperformancedeficiencies. 2. Develop a customerservice trainingimplementation plan anddetermine the method oftraining (i.e.,presentation, discussion,case study, discovery,role play, simulation,modeling, or on-the-jobtraining).Weight: 20% Did not submit orincompletelydeveloped acustomer servicetrainingimplementation planand did not submitor incompletelydetermined themethod of training(i.e., presentation,discussion, casestudy, discovery,role play,simulation,modeling, or on-thejob training). Partially developeda customer servicetrainingimplementation planand partiallydetermined themethod of training(i.e., presentation,discussion, casestudy, discovery,role play,simulation,modeling, or on-thejob training). Satisfactorilydeveloped acustomer servicetrainingimplementation planand satisfactorilydetermined themethod of training(i.e., presentation,discussion, casestudy, discovery,role play,simulation,modeling, or on-thejob training). Thoroughlydeveloped acustomer servicetrainingimplementation planand thoroughlydetermined themethod of training(i.e., presentation,discussion, casestudy, discovery,role play,simulation,modeling, or on-thejob training). 3. Justify why youselected the trainingmethod that you did. Did not submit orincompletelyjustified why youselected the trainingmethod that youdid. Partially justifiedwhy you selectedthe training methodthat you did. Satisfactorilyjustified why youselected the trainingmethod that youdid. Thoroughly justifiedwhy you selectedthe training methodthat you did. Did not submit orincompletelyproposed two (2)ways to motivate anemployee who has Partially proposedtwo (2) ways tomotivate anemployee who hasno interest in Satisfactorilyproposed two (2)ways to motivate anemployee who hasno interest in Thoroughlyproposed two (2)ways to motivate anemployee who hasno interest in Criteria 1. Justify the use of aneeds assessment ofyour company’sproposed employeecustomer servicetraining, stressing five (5)ways in which such anassessment wouldexpose any existingperformancedeficiencies.Weight: 20% Weight: 10% 4. Propose two (2) waysto motivate an employeewho has no interest inattending a training class. Weight: 15% no interest inattending a trainingclass. attending a trainingclass. attending a trainingclass. attending a trainingclass. 5. Develop a survey tocollect feedback from theemployees who attendthe training. Did not submit orincompletelydeveloped a surveyto collect feedbackfrom the employeeswho attend thetraining. Partially developeda survey to collectfeedback from theemployees whoattend the training. Satisfactorilydeveloped a surveyto collect feedbackfrom the employeeswho attend thetraining. Thoroughlydeveloped a surveyto collect feedbackfrom the employeeswho attend thetraining. No referencesprovided Does not meet therequired number ofreferences; some orall references poorquality choices. Meets number ofrequired references;all references highquality choices. Exceeds number ofrequired references;all references highquality choices. More than 6 errorspresent 5-6 errors present 3-4 errors present 0-2 errors present Weight: 20% 6. 3 referencesWeight: 5% 7. Clarity, writingmechanics, andformatting requirementsWeight: 10%
. WITH BEST NURSING TUTORS .
What Students Are Saying About Us
.......... Customer ID: 12*** | Rating: ⭐⭐⭐⭐⭐"Honestly, I was afraid to send my paper to you, but splendidwritings.com proved they are a trustworthy service. My essay was done in less than a day, and I received a brilliant piece. I didn’t even believe it was my essay at first 🙂 Great job, thank you!"
.......... Customer ID: 14***| Rating: ⭐⭐⭐⭐⭐
"The company has some nice prices and good content. I ordered a term paper here and got a very good one. I'll keep ordering from this website."
