Posted on by Judy

Visit a local fast-food restaurant, such as McDonald’s, Wendy’s or Taco Bell and order a meal. During your visit, perform a quality and safety analysis of the facility including: 1. External store appearance 2. Accuracy of order 3. Cleanliness of the restaurant 4. Employee appearance and friendliness 5. Service speed and accuracy 6. Food quality, temperature 7. Apparent safety hazards (slippery floor, extension cords in walkways, unclean restrooms, unclean restaurant, unclean employees)

The fast food industry is one among the fast developing and growing industry in the market. Quality and the safety are the prime factors which can yield competitive advantage for the organization. A research has been conducted which reveals the quality and safety analysis of the fast food restaurant Mc Donald.
1. External store appearance: The appearance of the Mc Donald’s restaurants is standardized and is built in such a manner that it can provide comfort and relaxation to the customers. Its stores appear to be tempting and provide an impression of quality food and service.
2. Accuracy of order: The staff members of this restaurant are talented and customer oriented. An inaccuracy in the order placed hasn’t occurred or can be considered as minimum. They have a systematic system for collecting orders and they confirm with the customers twice so as to eliminate errors.
3. Cleanliness of the restaurant: They maintain good hygiene and cleanliness in their restaurants. The staff members are also neatly and cleanly dressed which highlight their culture. Regular cleaning is done so as to maintain the restaurant neatly.
4. Employee appearance and friendliness: The employees are provided with uniform which makes them standardized. They are well trained and are customer oriented.
5. Service speed and accuracy: Since it is a fast food restaurant, the crowd some times is very high. During this time the service time may extend. They have also appointed relevant staff members so that they could provide the service quickly.
6. Food quality, temperature: The quality of food is good and they focus on the delivery of the freshly cooked foods so that they can satisfy their customers.
7. Apparent safety hazards: The floors sometimes seem to be slippery which makes the children fall down when they run. The rest rooms and the restaurants are clean and they maintain hygiene. The employees follow standardized dress code and they provide service as per their guideline which makes them provide safe service. There is no safety hazards like the extension cords which can cause injury to the customers and the employees.
 
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