Posted on by Judy

2.3 Wookly Questions for Disoussion: 2.3A A company wants to know whether its training program is e company examine? What type of evaluation would best fit its situation or

In order to measure the effectiveness of training, the organization should first determine which outcome is directly linked to the training program and find ways to measure them. The most commonly used outcomes to assess the effectiveness of a training program are
Increase in quality production ( improvements in the quality)
Increase in employee retention- reduced attrition rate
Decrease in the number of errors – focus on error-free production.
Increase in customer satisfaction ratings
Decrease in customer complaints
Higher level of motivation and positive outcomes.
Improved work processes
The type of evaluation that the company finds it suitable in this situation is Outcome/effectiveness evaluation. The Outcome/effectiveness evaluation is used to measure a program’s effectiveness of the training group by assessing the outcomes that the program was intended for.
 
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