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Interview a hotel manager and answer the following questions:How is technology being used to improve organizational performance and customer satisfaction?In your opinion, what are the biggest information technology challenges presently facing your hotel?In your opinion, what are the three most important guest amenities and why?What in-room technologies (e.g., electronic locking system, energy management, entertainment, minibars, guestroom control systems, etc.) are currently being deployed in rooms? What do you plan to install in the future?What systems have been or could be interfaced to improve organizational performance and customer satisfaction?What technologies are being used for guest safety and security?
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