Coaching, Communicating, and Managing Conflict

Introduction

A critical aspect of team leadership is the dynamic and symbiotic relationship between leaders and followers. The leader-member exchange theory, referred to as LMX, asserts that leaders develop a connection with each of their subordinates and that the quality of this leader-member relationship influences followers’ actions. Importantly, LMX theory not only seeks to explain the exchange between leaders and their subordinates, it claims to measure issues and attribution bias to arrive at a predictive power. The primary criticism of the LMX theory is that the measurement vantage point is only from that of the follower (LMX-7), which leads you into a discussion of the Kelley’s typology of followership, wherein you will develop an understanding of how followers, like leaders, can be assessed based on behaviors. Armed with this understanding, you will be working on a critical assessment in this unit from a pragmatic position to understand effective critique and communication skills for coaching and conflict management for effective teams. In this unit, you will examine the five steps of communication, examine difference between criticism and coaching, and end with steps for conflict resolution.

 

Readings:

Use your Leadership textbook to read the following:

  • Chapter 6, “Communication, Coaching, and Conflict Skills,” pages 183–229.
  • Chapter 7, “Leader-Member Exchange and Followership,” pages 230–267.
  • Chapter 8, “Team Leadership and Self-Managed Teams,” pages 268–318.

Optional Readings

Cengage provides a companion website for the Leadership textbook. You may choose to access and review the resources there at your discretion:

 

 

Assignment details Part 1

Leader-Member Relationships

Leader-member associations are theoretically interdependent, positing a reciprocal relationship exists between leaders and followers (see LMX theory). Do you believe this is applicable in the real world, or is this just an academic description? Why, or why not? How does this impact the purpose, collaboration, operation, and leadership of teams?

Part 2

Addressing Team Disfunction

What are some indicators of team dysfunction? How can these be addressed? What is the key to helping team members put the team ahead of their own self-interests?

 

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