Graded Case Study 2, Part III The training issue was only one source of conflict on the client side. Bernie Hays and Ed Hallman. the communications specialists in SRT’s Mechanical Department were tasked with installing the terminals and associated components on the trains. This would require taking the locomotives out of service for two days each at staggered intervals. Eager to schedule the work, Hays had reached out to Lisa Lindstrom in Transportation Operations, who was responsible for coordinating train assignments, including taking vehicles out of service. She refused to give Hays concrete time windows because there were too many…
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