Answer:-
Project charter provides a preliminary delineation of roles and responsibilities, outlines the project objectives, identifies the main stakeholders, and defines the authority of the project manager. The purpose of refinement is to review the objectives provided to provide a clear understanding and clear outcome of the desired project.
One of the ways to refine customer requiremnets is to clear out the ambiguous statements in the project charter. This helps in giving clear understanding of what exactly is required of the project by the customer
Another way of refining customer requirments in the project charter is answering questions about the scope of the project as define in the charter. This will help give the project manager have a sense of direction and focus on exactly what the customers want
Another way is communicating concerns of the project scope to the sponsor. The scope is made up of deliverables and project approach and solution. Deliverables are any measureable, tangible, verifiable outcome result required to complete a project. It is subject to approval by sponsor or customer. Project approach and solution on the other hand is determining if the project will be done internally or if it requires outside assistance and it also describes the technology employed, place of project execution and who will execute the project.
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