Maureen Frugali was a training supervisor for claims processingat Colossal Healthcare. As a standard part of the claims processingtraining program, Maureen created fictitious claims for use bytrainees. These fictitious claims were then sent to the accountspayable department. After the training claims had been processed,she was to notify Accounts Payable of all fictitious claims, sothat they would not be paid. However, she did not inform AccountsPayable about every fictitious claim. She created some fictitiousclaims for entities that she controlled (that is, she would receivethe payment), and she let Accounts Payable pay her.
What is the control that is missing control and what should beimplemented to address?
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