I recently had the opportunity to have a conversation with one of the vendors who is working for my employer. The vendor is a organization which is based in India who is working for our organization as a third party vendor and looks after the IT services and maintain the application of our organization. I had to visit India for a business visit and attend some meetings and Knowledge sessions and evaluate their way of doing business. Just before travelling to India I researched a lot about the country and their culture and society and I noticed that the culture is quite different from what we have here in the United States and therefore the type of communication also had to be according to their culture so that they did not misinterpret anything that is conveyed by me. It is very much obvious and normal that each and every country will possess different culture and society.
As conveyed that the primary barrier is the culture and society and any message conveyed to them will be interpreted by them according to the culture they follow and if the people communicating are from different cultures, then there can be a miscommunication which may lead to various other issues. Language can also be a barrier because there are various countries who do not communicate in any language other than their official language, Germany is an example in this context. Non verbal communication possess a higher level of risk because gestures and body languages differ based on the countries.
In order to improve the way of communication we can research about the culture before communicating which will lower the probability of risk. Effective listening is important and if there is any doubt then it should be confirmed instead of ignoring. Idioms and complex words or phrases should be avoided in the communication, a common language should be used which is obvious and the local formalities and communication styles should be followed. There should be cross culture knowledge about both the nations and both the stakeholders should possess that irrespective of their position because in business communication this is very much important to be effective. I can actually help the other by describing the culture of our nation in a short summary so that it helps him understand the differences and the issues are avoided.
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