Training and development are vital elements of an organisation’s success. When an employee joins a new organisation, he not only becomes a part of a new environment but also of a new culture, a culture to which he has never been exposed before. Training helps these employees who comes from different educational, cultural and geographical backgrounds, mould and adapt to the new organisational culture and make them aware about the company’s code of conduct, ethics and work policies. Training and development should not only be restricted to newly joined employees but should also be regularly provided to the existing workforce as well to keep them updated with the evolving business environment such as technological advancements, changing customer needs and expectations or any other newly introduced company policy and corresponding change that takes place in an employee’s day-to-day functioning. A well trained and knowledgable employee is a great asset for both the organisation and the society as he/she can add huge value to the business by keeping the customers satisfied and meeting their varying needs and wants. A satisfied customer acts as a source of positive word of mouth for the organisation that can further bring more business for the organisation. In organisations such as P&G, all employees of the company, irrespective of their position in the organisational hierarchy, have access to the world class training programmes where they can groom themselves and update their skill-set according to the evolving business needs. Many successful organisations have mentorship and leadership training programmes where employees are trained well in advance for the future leadership positions that they can take in the company.
When we talk about the leading organisations of the world such as Amazon, Oracle, Facebook, or any other top performing company from any industry, we will find that all of these companies give great importance to their human capital, believes in regularly investing in them and understand that a well trained and productive workforce can provide high Return on Investment (ROI) for the organisation.
Therefore, in order to be successful, organisations must consider training programmes very sincerely. When the employees realise that they are being valued by the organisation and that the organisation wants to invest in growing their skills, they automatically become motivated and encouraged to perform and deliver for their employer. A well structured training and development programme also helps in addressing the weaknesses of employees in key workplace skills and strengthening the skills where an employee needs improvement. For an organisation that is looking forward to standardising the work process, reducing the supervision and increasing the employee productivity must consider planning and implementing a well defined/structured training programme for their employees.
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