Telehealth
Name
Telehealth
Short Description
Telehealth is the delivery and facilitation of health and other services that are health-related outside the traditional healthcare facilities. Telemedicine has been one of the cutting edges in the healthcare sector because it offers easy access to healthcare for the patient in rural areas and non-Ambulatory patients.
Business Environment and Business Description
The business is strategically going to offer telemedicine in terms of healthcare services in monitoring the remote areas with vital signs and blood pressure and ECG incorporated with remote-doctor-patient consultations. Competitive Environment: Ensuring the server systems are effective and work on preventing electronic glitches that could lead to physician resistance and ensuring that the servers are active although to facilitate communication between patients and physicians. Steps to acquiring Telehealth services.
- The patient makes a toll-free phone number to an online account to access the service.
- The patient requests a visit
- Submits basic information about his/her condition
- The physician accepts or declines the visits
- In case of an emergency, the physician could give guidelines for first aid or the appropriate painkillers that the patient should use before reaching the hospital.
Competition and operational environment
The get-well: Network is the most significant competitor to Telehealth, and it generates 91% of the Telehealth revenue. The operational environment of Telehealth is to make use of digital technologies to enhance communication and manage healthcare.
System vision statement
The vision system for this system is to ensure the reliable treatment to outpatients and provide proper medication is prescribed.
Problem Statement
The major problem is that patients are coming from long distances to seek treatment find it difficult to do so without the surety of finding physicians in the hospital, but through Telehealth they can book an appointment with the physicians and explain about their condition.
System capabilities
Telehealth helps the patients to get in touch with the physicians and seek appropriate treatment or book a visit to the physician. Through the same platform, patients can book a visit to the physician, and if not so, the physicians also prescribe the necessary medicine that the patients should take. Finally, the system allows patients to pay for the services they get from physicians.
Business Benefits
The primary benefit of the system is to give convenient healthcare to the people in remote areas. More so it has more specific characteristics that include.
- Save time
- It is easier to use
- Improve quality care delivery
- Improves provider satisfaction
- Reduces healthcare costs.
System stakeholders
The system has both internal and external stakeholders. The main stakeholders that get the best out of this system are the patients who are the external stakeholders.
The internal stakeholders include policy-making officials, physicians and the industrialist. But amongst all the stakeholders, the physicians were the most opposed to the adoption of telemedicine.
Requirement collection method
Research and study are the two main methods that I will use to enhance gathering the requirements of setting up the system I will make sure to use questionnaires and study how to bridge the gap left behind by the traditional method of acquiring treatment services.
User and user’s goals
| User | User’s Goals |
| Patients | 1.) Check in to the App, or online account or use the toll-free call
2.) Give details on his or her underlying condition 3.) Gets feedback from the physician 4.) Request for a visit to the physician if the health issue is very pressing 5.) The physician accepts or declines the visit 6.) The patient then checks out from the app and makes payment to the physician for consultation. |
User story and acceptance criteria
- As a patient, I want to make a free-toll call and book a visit to the physician
- As a patient, I want the doctor to prescribe me more medicine after completing the first dose
- As a patient, I want to explain to the physician about my underlying condition
- As a patient, I want to pay for treatment without going to the hospital and get records about my health progress
| User Story
As a patient, I want to make a free-toll call and book a visit to the physician
|
| Acceptance Criteria
1.) The patients pick his or her mobile and dials. 2.) Seeks an appointment to visit the physician 3.) The physician checks on his records and allocates a visit to the patient and gives feedback to the patient about their stay. |
| User Story
As a patient, I want the doctor to prescribe me more medicine after completing the first dose
|
| Acceptance Criteria
1.) The patients’ logs in to their online account 2.) Asks the physician to prescribe medicine according to their illness 3.) The physician reviews their treatment records and prescribes the appropriate medication and the dose they should take.
|
| User Story
As a patient, I want to explain to the physician about my basic condition
|
| Acceptance Criteria
1.) The patient must have a smartphone 2.) Login into the app or their online account 3.) The physicians are always alert 4.) Explain their basic condition to the physician 5.) The physician will advise the patient about the necessary steps to take |
| User Story
As a patient, I want to pay for treatment without going to the hospital and get records about my health progress
|
| Acceptance Criteria
1.) The patients’ logs in to their online account 2.) Then they will be able to access their treatment records. 3.) And there is a simple button any Pay for Services where the patient can pay for the services she receives. |
Work-Flow Diagram
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