Answer:-
These are the impacts of bad customer service:
✓A damaged reputation:- The business reputation is incredibly valuable and not something you want to lose control of and customers to day are quick to write negative reviews about a business and this may lead you to loosing customers.
✓Leads dont convert:- Although customer service implies current customers, all interactions with prospects,leads and anyone else can fall into this realm. Bad customer service upfront leaves a bad first impression and gets leads frustrated about doing business with you which makes you loose future customers.
✓Your customer lifetime value drops and this is because acquiring new customers is ussually more expensive than keeping current customers and that is one of the primary reasons why delivering great customer service is important because bad customer service may lead you to loosing the current and also the future customers.
✓You loose your best employees:- This is because when your company has a customer service problem, your best employees are forced to pick up the slack for bad employees and this leads to burnout and disatisfaction from the people you rely on the most.
A real world example of a bad customer service according to a customer is Strada Pizza where they refused to take a two for one voucher at a restaurant in Center Parcs despite there being nothing on the voucher to say that the offer was restricted, When the customer wrote to their head office to complain she did not get a reply.
Reference:-
https://www.impactbnd.com/blog/5-dangerous-side-effects-of-bad-customer-service
Five examples of bad customer service
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