Break up the following items into categories for making an Affinity Diagram. Quality food Ability to solve problems and answer questions during flight Efficient boarding procedures Appealing interior appearance Well-maintained seats Reservation calls answered promptly Timely and accurate communication of information prior to boarding Good selection of magazines and newspapers Efficient and attentive flight attendants Good beverage selection Clean lavatories Efficient ticket line and waiting procedures Convenient ground transportation Courteous reservations personnel Good-quality audio/visual system Sufficient quantity of food Interesting in-flight magazine Courteous and efficient gate personnel In-flight telephone access Good variety of audio/visual programming Flight attendants knowledgeable of airline programs and policies Correct explanation of fares and schedules Efficient seat-selection process Courteous and efficient sky cap Timely and accurate communication of flight information (in-flight) Convenient baggage check-in Timely baggage check-in Comfortable seating and leg room Assistance for passengers with special needs Courteous ticket counter personnel Convenient parking close to terminal Ability to solve baggage claim problems Ability of reservation agents to answer questions