Hello,
Greetings from XYZ Company!
I understand your concern regarding defective product you have experienced with and I will surely help in the best possible manner.
Looking at the issue I can see that your product is damaged hence a engineer will visit to your doorstep in 2-3 working days.
For quick resolution, I have directly contracted the company and have instructed them to arrange the visit of the engineer as soon as possible on the following address:
Mr ABC
Xyz Street
12345
Ph-123456789
Landmark- near ABC
Also I have contracted them to contact you over call on 123456789 for smooth and hassle free delivery.
To make up for this concern and for further product quality I am forwarding this issue to the quality management department.
As per looking at the policy I cannot initiate refund but be assured that you will serve you best possible manner.
If there is something else I can do to make this up to you, please do let me know, I am looking forward for your reply.
I greatly apprcreciate your patience and understanding in this regard. I hope I was helpful enough to resolve your issue.
We value your correspondence with us and look forward to seer you again soon.
Warmest Regard
ABC
XYZ Company
Pl give me a thumbs-up if my answer helped you
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