Below are few behavioural interview questions that can be used for hiring a server for a restaurant-
1. Ask them to tell about a time they gave excellent customer service.
2.Their reviews on tip sharing
3.Ask them how would that person handle a bad tip?
4.How would they defuse a situation with an upset customer?
5.Ask them to describe their last dining experience and how it could have been improved?
6.How will they handle a customer who is trying to combine some special offers that can’t be combined?
7.How would they rate their upselling skills?
8.Recall a time a team member wasn’t doing their share of the work. How did they handle it?
9. How to deal with conflicts involving their co-workers?
10.. What does “hospitality” mean to them?
11.What things do customers do that they could find annoying?
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